Insurance Service Specialist
Company: Great American Insurance Group
Location: Windsor
Posted on: May 4, 2024
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Job Description:
Be Here. Be Great. Working for a leader in the insurance
industry means opportunity for you. Great American Insurance
Group's member companies are subsidiaries of American Financial
Group. We combine a 'small company' culture where your ideas will
be heard with 'big company' expertise to help you succeed. With
over 30 specialty and property and casualty operations, there are
always opportunities here to learn and grow.At Great American, we
value diversity and recognize the benefits gained when people from
different cultures, backgrounds and experiences work
collaboratively to achieve business results. We are intentionally
focused on fostering an inclusive culture and know valuing
diversity is an essential leadership quality. Our goal is to create
a workplace where all employees feel included, empowered and
enabled to perform at their best.Alternative Distribution provides
small commercial insurance solutions through four digital channels:
1) direct-to-customer through its platform, Policysweet.com; 2)
through its co-brandable agent interface, PolicySweet for Agents;
3) through API connections with agent-owned quoting platforms; 4)
through embedded offerings on other digital platforms. Its products
include Workers Comp, Business Owner Policy and Micro-Business
Owner Policy, all offered countrywide.Great American's Alternative
Distribution team is currently seeking a Senior Service
Associate/Service Specialist. This position is hybrid and based out
of our Windsor, CT office. Job title and job grade will depend on
the successful applicant's level of experience.Essential Job
Functions and ResponsibilitiesPerforms a variety of the most
complex policy administration tasks in support of the business
within established production and quality guidelines. Tasks may
include:Reviews instructions from agent, underwriter, insured,
broker, etc. to understand/determine what is needed to provide
quotes, issuances, renewals, endorsements, etc.Computes premiums on
quotes, issuances, renewals, audits, endorsements, and/or
cancellations/reinstatements based on proper rate selection, rules
and company procedures.Enters rate, premium, and/or policy
information into appropriate systems for policy
updates/issuance.Maintains file accuracy and completeness.Orders,
prepares, and/or updates reports (i.e., motor vehicle reports, loss
reports, financial reports, loss run requests, etc.) and/or legal
notices (i.e., Notice of Cancellation, non-renewal notice, motor
vehicle/motor carrier filings, etc.).Sets up and clears
submissions.Researches and resolves and/or corrects errors and/or
issues.Prepares, assembles and/or issues policy/endorsements and
associated documentation.Researches and reconciles premium/billing
accounting discrepancies. Responds to premium/billing
questions.Utilizes computerized systems for research, tracking,
information gathering, and/or troubleshooting (i.e., Excel/Word
programs, legacy systems, internal systems, third party vendor
delivered systems, etc.).Shares and/or conveys complex information
via telephone, e-mail, fax, regular mail, or in person to
underwriters, agents, brokers, reinsurers, and/or insureds
maintaining a professional demeanor in all situations.May
participate in other departmental processes/projects, such as
changes/enhancements to forms and screens, user acceptance testing
for systems and policies.May act as a liaison with other
departments and facilitate interdepartmental communication.May
provide training, guidance and assistance to lower level
positions.Demonstrates expert knowledge of department policies and
procedures, as well as of the business (including products,
coverages, etc.) and organization. Complies with company and
regulatory guidelines.As appropriate for line of business, may
approve new business, renewal business, and/or endorsements based
on a defined set of instructions/guidelines.Performs other duties
as assigned.Job RequirementsEducation: High School Diploma or
equivalent. Associate degree or equivalent preferred.Field of
Study: Business, Finance, Liberal Arts or related
discipline.Experience: Generally, 6 to 8 years of related
experience. Experience in the insurance industry preferred.Business
Unit:Alternative DistributionBenefits:We offer competitive
healthcare, retirement, and paid time off benefits for full-time
and part-time benefit eligible employees.by Jobble
Keywords: Great American Insurance Group, New England , Insurance Service Specialist, Other , Windsor, Northeast
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