Application Support Engineer
Company: HealthEdge
Location: Montpelier
Posted on: May 8, 2024
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Job Description:
Overview
JOB TITLE: Application Support Engineer
JOB LOCATION: REMOTE EMPLOYMENT IS AVAILABLE FOR THIS POSITION.
TELECOMMUTING FROM ANYWHERE IN THE UNITED STATES IS POSSIBLE.
Company Headquarters is in Burlington, Massachusetts.
REQUIRED TRAVEL: None
REPORTS TO: Manager, Tech Services Engineering
POSITION SUMMARY:
The Application Support Engineer is a seasoned individual who will
join the customer support team to provide application support for
state-of-the-art healthcare applications. The ideal candidate will
have experience providing customer facing support for enterprise
SaaS solutions with a drive to challenge their abilities and to
develop deep product expertise. As part of the Support Engineering
team, you will utilize a wide range of technologies combined with
deep knowledge of HealthEdge's products to provide exceptional
customer support.
JOB DUTIES:
Recognize and analyze problems of high complexity, and communicate
findings to customers and product development
Manage multiple requests with competing priorities
Conduct root cause analysis and correlation of other system and/or
application problems
Be a creative, driven and assertive Team Member always looking for
ways to drive improved service and greater operational efficiencies
and performance
Be driven to learn and understand the business problem as well as
the product problem
Maintain up to date support case records and customer information
by utilizing our Customer Support Management System
(Salesforce)
Perform all job functions consistent with HealthEdge policies and
procedures, including those which govern handling PHI and PII
Be flexible to provide 24x7 on call client support on a rotational
basis
REQUIRED EDUCATION AND PROFESSIONAL EXPERIENCE:
Bachelor of Science in Computer Science, Electrical Engineering, or
a closely related field (foreign equivalent is acceptable) plus 3
years of employment experience in application support.
Employment experience must include:
A minimum of 3 years of demonstrated employment experience
supporting multi-tiered enterprise applications
A minimum of 3 years of demonstrated employment experience with web
technologies, middleware such as WebLogic/WebSphere and RDBMS
systems
A minimum of 3 years of demonstrated employment experience working
with databases, including Oracle
A minimum of 3 years of demonstrated employment experience writing
and debugging SQL queries
HealthEdge - provides modern, disruptive technology that delivers
for the first time, a suite of products that enables healthcare
payors to leverage new business models, improve outcomes,
drastically reduce administrative costs and connect everyone in the
healthcare delivery cycle. Our next-generation enterprise product
suite, HealthRules -, is built on modern, patented technology and
is delivered to customers via the HealthEdge Cloud or on-site
deployment. An award-winning company, HealthEdge empowers payors to
capitalize on the innovations, challenges and opportunities that
await in the new healthcare economy. For more information, visit
http://www.healthedge.com .
HealthEdge is an Equal Opportunity Employment/Affirmative Action
Employer. Applicants are considered for all positions without
regard to race, color, religion, sex, national origin, age, veteran
status, disability, sexual orientation, or any other
characteristics protected by law.
Job Locations US-Remote
ID 2023-3798
Position Type Full-Time
HealthEdge provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.
Keywords: HealthEdge, New England , Application Support Engineer, Engineering , Montpelier, Northeast
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