Full Time Retail Customer Experience Manager
Company: Michaels Stores Inc.
Location: West Lebanon
Posted on: April 26, 2024
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Job Description:
Store - WEST LEBANON, NHDeliver a customer centric shopping
experience by managing and delivering effective front-end
operations and expectations. Lead the omnichannel processes.
Maintain store recovery standards to deliver our Brand Promises.
Deliver friendly customer service.Assist Store Manager in leading
and managing adherence to Standard Operating Procedures (SOPs) and
Company programs to ensure compliance with applicable laws and
requirements; ensure execution of Company policies and standards;
hold them accountable for store conditions and resultsEnsure all
front end policies and procedures are followed; achieve your KPIs
and manage your team to achieve their role KPIsPlan and lead the
execution of class and in-store events in accordance with Company
programsLead the omnichannel processesManage and execute shrink and
safety programsAssist with cash reconciliation and bank
depositsAssist with inventory processes to include Return to Vendor
(RTV) and Advance Shipping Notice (ASN) activities as neededAssist
with the onboarding of new Team MembersTrain, observe, and coach
the customer experience team (sales floor and cashier) to achieve
results; participate in the performance management process; support
Talent Development of your team; utilize the leadership
competencies for continued self-developmentServe as Manager on Duty
(MOD)Interacts with others in an accepting and respectful manner;
remains positive and respectful, even in difficult situations;
promotes commitment to the organizations vision and values;
projects a positive image; and serves as a role model for
othersAcknowledge customers, help locate the product and provide
solutionsParticipate in the truck unloading and stocking processes
to ensure truck standards are followed and completed within
budgetManage and execute the shrink and safety programsCross train
in Custom Framing selling and productionIn select stores that do
not have a Framing Manager only, responsibilities also include:
leading the delivery of high-quality custom framing solutions to
our customers on time by planning and managing the completion of
the framing workload in partnership with the Store ManagerOther
duties as assignedPreferred Knowledge/Skills/AbilitiesPreferred
Type of experience the job requires:Retail management experience
preferredPhysical RequirementsWork EnvironmentAbility to remain
standing for long periods of timeAbility to move throughout the
storeRegular bending, lifting, carrying, reaching, and
stretchingLifting heavy boxes and accessing high shelves by ladder
or similar equipmentIf you need help performing these essential
functions of the job, please contact your supervisor so that we may
engage in the interactive process with you to determine if a
reasonable accommodation is available.Public retail store setting
taking care of our customers; all public areas are climate
controlled; some stock rooms may not be climate controlled; some
outdoor work if assigned to retrieve shopping carts or while
unloading trucks; Frame shop contains glass cutter and heat press;
work hours include nights, weekends and early morningsApplicants in
the U.S. must satisfy federal, state, and local legal requirements
of the job.For 50 years, Michaels has been the best place for all
things creative. We strive to inspire our customers, cultivate
confident leaders, and serve our communities by fostering an
inclusive environment for everyone to learn, shop, and create. At
Michaels, everyone has a seat at our craft table and every Team
Member is encouraged to hone their craft with opportunities for
personal and professional growth. From our Stores and Distribution
Centers to Artistree and our Support Center, our best-in-class team
is committed to delivering on our purpose to fuel the joy of
creativity. As the leading creative destination in North America,
we operate over 1,290 stores in 49 states and Canada and online at
Michaels.com and Michaels.ca. The Michaels Companies, Inc. also
owns Artistree, a manufacturer of custom and specialty framing
merchandise, and MakerPlace by Michaels, a dedicated handmade goods
marketplace.Michaels is an Equal Opportunity Employer. We are here
for all Team Members and all Makers to create, innovate and be
better together.Michaels is committed to the full inclusion of all
qualified individuals. In keeping with this commitment, Michaels
will assure that people with disabilities are provided reasonable
accommodations. Accordingly, if a reasonable accommodation is
required to fully participate in the job application or interview
process, to perform the essential functions of the job, and/or to
receive all other benefits and privileges of employment, please
contact Customer Care at 1-800-642-4235 (1800-MICHAEL).EEOC Know
Your Rights Poster in EnglishEEOC Know Your Rights Poster in
SpanishEEOC Poster Optimized for Screen ReadersFederal FMLA
PosterFederal EPPAC Posterby Jobble
Keywords: Michaels Stores Inc., New England , Full Time Retail Customer Experience Manager, Hospitality & Tourism , West Lebanon, Northeast
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