Patient Service Representative - Access Center (remote from Maine)
Company: MaineHealth
Location: South Portland
Posted on: May 8, 2024
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Job Description:
Summary
***Remote opportunity in Maine after onsite training is completed
***
Position Summary
The patient service representative (PSR) will greet patients in a
friendly and courteous manner, answer telephones, schedule
appointments, and perform other overall general Access call center
duties as assigned. The PSR will also collect, verify, enter, and
monitor patient data while complying with the federal, state and
MaineHealth confidentiality policies.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High school diploma or equivalent preferred.
License/Certifications: N/A
Experience: Previous medical office and customer service
experience.
Knowledge of customer service principles and techniques.
Excellent professional judgment and decision-making skills.
Excellent communication, interpersonal and customer service
skills
Ability to communicate calmly and clearly over the phone.
Skill in using computer programs and applications to include Epic
and Groupcast.
Skill in conflict resolution.
Ability to maintain confidentiality.
Ability to work independently and as a team member.
Ability to maintain a professional manner even under stressful
situations.
Additional Information
With a career at any of the MaineHealth locations across Maine and
New Hampshire, you'll be working with health care professionals
that truly value the people around them - both within the walls of
the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and
flexibility to plan for tomorrow - programs such as paid parental
leave, a flexible work policy, student loan assistance, training
and education, along with well-being resources for you and your
family.
MaineHealth remains focused on investing in our care team and
developing an inclusive environment where you can thrive and feel
supported to realize your full potential. If you're looking to
build a career in a place where people help one another deliver
best-in-class care, apply today.
Keywords: MaineHealth, New England , Patient Service Representative - Access Center (remote from Maine), Sales , South Portland, Northeast
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