Associate Consumer Banker
Company: Webster Financial Corp
Location: Enfield
Posted on: May 16, 2022
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Job Description:
Job Description/ RequirementsIf you're looking for a meaningful
career, you'll find it here at Webster. Founded in 1935 by Harold
Webster Smith, our focus has always been to put people firstdoing
whatever we can to help individuals, families and businesses
achieve their financial goals. And while we've grown into a leading
commercial bank, we remain passionate about serving our customers,
supporting our communities, and making a difference in people's
lives. We can make a difference in your life, too. By empowering
you to build the meaningful career you've been looking
for.Responsibility, respect, trust, teamwork and citizenship are
the values Webster was founded on. Together we call them The
Webster Way, and they are what sets us apart as a bank and an
employer. Guided by these values, we put people first. Working hard
to live up to our customers, and each other, every day.POSITION
SUMMARYThe Associate Consumer Banker (ACB) is the face of Webster
with consumer/banking center-based customers. The position is an
all-encompassing role which requires the associate to deliver sales
solutions, service and transactions to all customers. The Associate
Consumer Banker creates a positive customer relationship by
effectively communicating a clear understanding of the benefits of
Webster's products and services. The Associate Consumer Banker will
engage in sales and service solution activities and contributes
directly to the success of the banking center by recognizing and
uncovering opportunities. The ACB will be provided with learning
and training opportunities to develop and refine their technical
skills and sales competencies.MAJOR DUTIES RESPONSIBILITIESUtilizes
sales techniques to uncover customer needs and match to the bank's
products and services; sells a full range of consumer and business
products/services such as deposit accounts, loans, credit cards,
and safe deposit boxes to meet or exceed established sales goals to
support overall sales objectives.Maintains operational excellence
and superior customer service by accurately and efficiently
processing routine banking transactions at a banker work station
and servicing customer requests.Provides a variety of transactions
for customers, including typical consumer transactions i.e., cashes
checks and processes checking and savings account withdrawals and
balancing duties, etc. while seeking opportunities to develop
customer relationships and identify sales opportunities; utilizes
basic sales techniques to deepen existing customer/prospect
relationships.Markets a full range of consumer and small business
banking services to existing and potential customers through
proactive techniques such as lobby leadership, outbound
telemarketing calls, marketing campaigns, or in banking center
events.Ability to learn Webster's products and services and uses
knowledge to identify other cross-sell opportunities and refer
existing customers and prospects to Business Banking, Webster
Investment Services (WIS), Cash Management, Personal Lending
mortgages and home equity, Private Banking, and/or other Sales
Council members.Resolve a variety of simple to complex in banking
center customer maintenance requests and inquires (i.e. address
change, stop payments, research requests, etc.).Participates in
telemarketing and other banking center calling and marketing
initiatives.Effectively uses available resources for problem
resolution, which may involve analysis of information received from
Loan Processing, Deposit Operations, ATM, Reconcilement, Loss
Management or Financial Intelligence Unit or other internal Webster
departments.Maintains compliance with Federal and State regulations
as well as adhere to Webster Bank's policies and procedures at all
times. Meet/exceed banking center evaluation requirements.Provides
flexibility of coverage during banking center hours of operation
and at other banking centers within the market as needed.Other
duties as required.EDUCATION, EXPERIENCE SKILLSHigh School Diploma
or GED requiredAssociate's or Bachelor's degree preferred.1-2 years
of customer service, sales, call center and/or cash-handling.Prior
banking experience preferred; needs-based banking sales experience
preferred.Basic knowledge of small business, mortgages, and lending
services a plusSelf-motivated with a demonstrated aptitude and
desire for sales achievementPassion for customer service and
helping people.Ability, motivation and preference to succeed in a
goal-driven environment.Superior customer relationship building
skills.Ability to maintain and balance a cash drawerComfortable
making outreach calls to consumer or business customers and/or
prospectsDecision-maker with well-developed interpersonal
skillsComfortable with technology i.e. smartphones, ipads, online
banking, remote deposit capture, ATM deposits, etcBasic
understanding of personal finances and concept of budgetingGood
organizational skillsMust be available to work a flexible schedule
Monday through SaturdayAbility to function in a team
environmentExcellent verbal and written communication skillsStrong
commitment to personal growth, learning and success.Ability to
interact with customers, partners, vendors and team members in a
professional and personable mannerDetailed oriented and ability to
follow established policies and procedures.#ZR
Keywords: Webster Financial Corp, New England , Associate Consumer Banker, Accounting, Auditing , Enfield, Northeast
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