Collections Specialist
Company: Mitsubishi Hc Capital America Inc
Location: Norwalk
Posted on: January 27, 2023
Job Description:
Job DescriptionPosition is Hybrid - 2 days per week on-site in
Norwalk, CT office.Position Overview: This position is responsible
servicing and collection of delinquent accounts through telephone
and written correspondence while ensuring that all required
collection activities are completed correctly and timely while
protecting the interests of Mitsubishi HC Capital America, Inc.,
(MHCA). Commitment to Internal Control: The incumbent must
understand, abide by, and uphold the system of internal controls
related to the essential duties and responsibilities of the
position. Essential Duties and Responsibilities: Collection calls
on all MHCA accounts - telephone delinquent debtors at established
frequencies to resolve objections and secure payment using the MHCA
approved payment methods available. Meet required criteria for call
quality standards. Take effective steps to increase business
revenues through proper collection activities on all past due open
items, including rentals and sundry receivables. Accountable for
the follow-up of all assigned accounts as needed to ensure
completion of all required actions. Effectively manage assigned
worklist Fully document all conversations, correspondence, changes
to file, bank account information, follow-up dates and all other
pertinent items in a timely manner on the contract record.
- Deploy collection progression measures as and when necessary
including issuing demand letters, door knocks, and skip tracing to
locate non-contactable debtors
- Participate in various interdepartmental and company-wide
projects and testing Meet required productivity metrics, i.e. call
volume levels, contacts made, payment promises secured, etc.
Complete the necessary paperwork or electronic media necessary to
assist in account reconciliation, required adverse action, and any
reporting requirements. Maintain contact with vendors and/or
dealers as a source for assistance with collection activity or
locating debtors. Obtain and forward all necessary documents for
customer restructure requests, process restructures within
authority level Prepare demand, default notice and miscellaneous
correspondence when necessary. Prepare and place accounts for
repossession, monitor and document activities. Prepare and request
accounts that have been repossessed to be inventoried. Ensure that
hand-offs to other departments are completed timely and in
accordance with company policy.
- Participate in insurance tracking, claim resolution, and
insurance reconciliation efforts
- Serve as an overflow agent when necessary for other departments
including Customer Service Provide timely feedback to the company
regarding service failures or customer concerns. Build and maintain
dealer/vendor and customer relations with a high degree of internal
and external customer service. May recommend repayment schedules
and settlements to manage losses and make other recommendations to
management as needed. Process dialer and/or pay by phones when
requested. Timely process and resolve lien and impound notices.
Participate in training sessions as needed and required. Perform
all other duties as assigned. KPIs (Key Performance Indicators):
- Collector effort (touches, etc.,) reporting.
- Collector effectiveness (results) reporting. Supporting data
driven initiative.Responsibility and Decision-Making Authority: Act
independently; Decision making within Company policy and delegation
of authority. Management/Supervisory Responsibilities: None
Qualifications: Ability to add, subtract, multiply and divide in
all units of measure, using whole numbers, common fractions, and
decimals. Ability to compute rate, ratio, discounts, and
percentages. Must be PC/Windows literate; knowledge of Microsoft
Office, Word, Excel, PowerPoint, and Internet; able to learn new
and customized programs. Bi-lingual a plusCompetencies:
- Thinking Skills Problem-solving
- Communications Ability to manage communications
- Interpersonal Relationships - Ability to work in a team
- Technical and Professional
- Technical and Professional Skills
- Detail-oriented
- Personal Qualities
- Self-motivated
- Perseverance
- Adaptability
- Entrepreneurship Negotiation SkillsEducation and Experience:
Bachelors Degree or equivalent experience 1-year related experience
in Collections Commercial collections and leasing industry
experience a plus. Must have excellent customer service skills,
self-motivational skills, self-confidence, and a positive attitude.
Licensing and Certification: May be required for specific job
assignments. Working Hours: Hours may vary and require evening work
depending on business needs and may require working overtime. Tools
and Equipment Used: Personal computer, phone, and other typical
office equipmentTravel: Minimal, as needed for business needs.
Physical Demands: Digital dexterity and hand/eye coordination in
operation of office equipment Light lifting and carrying of
supplies, files, etc. Ability to speak to and hear customers and/or
other employees via phone or in person Body motor skills sufficient
to enable incumbent to move from one office location to another The
job description does not constitute an employment contract, implied
or otherwise, other than an at will relationship and is subject to
change by the employer as the needs of the employer and
requirements of the job change. Salary Range: ($52,000 - $56,000)
per year, plus a discretionary Bonus.The salary range is determined
and based on internal equity, market data/ranges, applicant's
skills, prior relevant experience, and education.Additional
Benefits:
- Medical, Dental and Vision Plans
- 401(k) and matching
- Generous Paid Time Off
- Company paid Life Insurance
- Employee assistance program
- Training and Development Opportunities
- Employee discountsby Jobble
Keywords: Mitsubishi Hc Capital America Inc, New England , Collections Specialist, Accounting, Auditing , Norwalk, Northeast
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