General Manager
Company: 0911 Festival Fun Parks, LLC
Location: Bristol
Posted on: January 27, 2023
Job Description:
Palace Entertainment is a leading leisure park operator in the
United States and Australia overseeing more than 25 entertainment
venues, hotels and educational venues across 11 different
states.Palace Entertainment owns and operates some of the country's
largest and most prestigious venues including: National Historic
Landmark, Kennywood Park, America's Oldest Amusement Park, Lake
Compounce, the world's first ever Cartoon Network Hotel, Best
Family Theme Park Dutch Wonderland and a variety of other
family-friendly parks and campgrounds throughout the United
States.Palace Entertainment is a subsidiary of Parques Reunidos,
one of the leading global operators, with more than 60 different
assets (theme parks, zoos and marine parks, water parks and other
attractions), spread out over various countries across Europe,
North America, the Middle East and Australia.The General Manager
provides leadership, direction and control for all aspects of this
multi-million dollar facility. This includes managing all
activities, events and programs associated with the park in
accordance with company policies, procedures, and ethical business
practices. The ideal candidate will possess proven leadership and
problem-solving skills, and demonstrated ability to
generate/monitor sales and revenue while controlling expenses,
managing a diverse team and providing excellent customer service to
ensure a safe and enjoyable guest experience.We are currently
looking for a:General ManagerRoles & Responsibilities:Roles &
Responsibilities:
- Lead and direct all operational functions including food &
beverage, retail, human resources, marketing, sales,
safety/security, guest services, and maintenance while providing
necessary guidance, support and coaching to the team -
- Supervise and develop a highly motivated and effective team of
supervisors, managers and staff to ensure extraordinary guest
satisfaction and delivery of revenue goals -
- Maintain visible presence in the park through daily inspections
and regular interaction with employees and guests throughout the
facility. - -Monitor and audit all aspects of the park to - -
-ensure consistent delivery of organizational quality standards for
employees and guests at all revenue centers within the location
-
- Monitor and review guest feedback, address guest complaints and
concerns, and develop action plans to improve the guest experience
-
- Oversee the management of all operational functions of revenue
centers, including profitability, marketing, sales and COS,
finance, growth, cleanliness, staffing, safety, proper food
handling, risk management, and guest relations -
- Maximize sales potential through effective sales and marketing
techniques, including - - -group sales programs and other
opportunities to exceed revenue goals -
- Research and recommend new products and vendors to enhance
guest satisfaction, sales, and cost control. - -Maintain positive
vendor relations through professional courtesy and develop new
vendor relationships to enhance operations -
- In coordination with the Park Support team, develop capital
investment opportunities for incorporation into a 5-year strategic
plan -
- Ensure facilities are maintained in accordance with all company
risk management and safety standards and regulations. - -Recommend
facility and equipment improvements to achieve these standards
-
- Manage all financial aspects of the facility while maximizing
revenue and cost-savings opportunities. - - -Prepare necessary
reports, develop and control financial plans, budgets, and
processes to leverage efficiency in all operating areas such as
labor, materiel, and guest service. - -Review performance against
plans, analyze market conditions, recommend and implement
strategies to drive sales and revenue. - -Ensure that accurate
daily, weekly, and monthly financial and performance reports are
submitted in a timely manner as defined by corporate requirements
- Ensure compliance with company policies, business processes and
all applicable health, safety and risk management practices as well
as governing state, federal and local regulations. - -Recommend
facility and equipment improvements to achieve and maintain or
exceed these standards -
- Reinforce the company's standards and systems while taking
initiative to develop and enhance service level and product
offerings -
- Monitor industry standards, business trends and local community
issues that impact the businessRequirements:Education: -
-Bachelor's degree in Business Administration or similar discipline
highly desired; equivalent education and work experience will be
consideredLanguages: - -Fluent English, Spanish a plus
- Communication: Inspirational leader who possesses the ability
to communicate clearly, concisely and persuasively with a diverse
group of employees and guests
- Financial Acumen: Ability to analyze financial information,
budgets, costs, inventory and sales to achieve maximum profit
potential and address variances for a high-performing water
park
- Leadership: Inspire others to achieve results, establish
credibility throughout the organization and maintain a visible
leadership role in appropriate industry, community and business
organizations as necessary
- Problem Solving/Analysis: -Define problems, research and
collect data, draw valid conclusions and execute remedial
strategies in a timely manner
- Project Management: - -Understand and manage projects from
concept to completion. Develop and achieve strategic objectives,
plans and time schedules; organize and manage competing priorities,
while maintaining a steadfast commitment to detail
- Executive Presence: Represent the Company well internally and
externally; convey a professional and positive image of the
organization and business affiliates
- Flexibility: Handle multiple priorities simultaneously;
maintain a flexible work schedule to meet changing demands for
multiple concurrent projects
- Initiative and Adaptability: Take initiative and execute plans
to accomplish strategic objectives in a fast-paced, evolving
environment
- Computer Proficiency: MS Office Suite (Excel, Word, Outlook,
PowerPoint)Experience: - - -5-8 years of progressive growth and
facility management experience in a senior management role,
preferably in a high volume theme park, water park or other
attraction-based operation. - -Team member benefits:Why Palace
Entertainment?We truly believe that where you work matters and, as
a theme park company, we like to think we know a thing or two about
what makes people happy.Palace Perks and Benefits:
- Competitive compensation
- Management Incentive Plan
- Comprehensive health and wellness package
- 401k Savings and Investment plan
- Free admission to Palace Parks in the continental US
- A generous paid time off program in which the benefits increase
with your tenure with the companyWhen you join Palace
Entertainment, you do more than simply advance your career. You
become part of the Palace family, a group of talented people who
drive innovation, embrace change, and deliver results.If you're
ready to join our amazing team, please apply by clicking on the
link above. You may also visit our website at --> Job
Opportunities to see if you're a fit for our other open
positions.Do not miss the chance to spark your career now!
Keywords: 0911 Festival Fun Parks, LLC, New England , General Manager, Accounting, Auditing , Bristol, Northeast
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