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General Manager

Company: 0911 Festival Fun Parks, LLC
Location: Bristol
Posted on: January 27, 2023

Job Description:

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.The General Manager provides leadership, direction and control for all aspects of this multi-million dollar facility. This includes managing all activities, events and programs associated with the park in accordance with company policies, procedures, and ethical business practices. The ideal candidate will possess proven leadership and problem-solving skills, and demonstrated ability to generate/monitor sales and revenue while controlling expenses, managing a diverse team and providing excellent customer service to ensure a safe and enjoyable guest experience.We are currently looking for a:General ManagerRoles & Responsibilities:Roles & Responsibilities:

  • Lead and direct all operational functions including food & beverage, retail, human resources, marketing, sales, safety/security, guest services, and maintenance while providing necessary guidance, support and coaching to the team -
  • Supervise and develop a highly motivated and effective team of supervisors, managers and staff to ensure extraordinary guest satisfaction and delivery of revenue goals -
  • Maintain visible presence in the park through daily inspections and regular interaction with employees and guests throughout the facility. - -Monitor and audit all aspects of the park to - - -ensure consistent delivery of organizational quality standards for employees and guests at all revenue centers within the location -
  • Monitor and review guest feedback, address guest complaints and concerns, and develop action plans to improve the guest experience -
  • Oversee the management of all operational functions of revenue centers, including profitability, marketing, sales and COS, finance, growth, cleanliness, staffing, safety, proper food handling, risk management, and guest relations -
  • Maximize sales potential through effective sales and marketing techniques, including - - -group sales programs and other opportunities to exceed revenue goals -
  • Research and recommend new products and vendors to enhance guest satisfaction, sales, and cost control. - -Maintain positive vendor relations through professional courtesy and develop new vendor relationships to enhance operations -
  • In coordination with the Park Support team, develop capital investment opportunities for incorporation into a 5-year strategic plan -
  • Ensure facilities are maintained in accordance with all company risk management and safety standards and regulations. - -Recommend facility and equipment improvements to achieve these standards -
  • Manage all financial aspects of the facility while maximizing revenue and cost-savings opportunities. - - -Prepare necessary reports, develop and control financial plans, budgets, and processes to leverage efficiency in all operating areas such as labor, materiel, and guest service. - -Review performance against plans, analyze market conditions, recommend and implement strategies to drive sales and revenue. - -Ensure that accurate daily, weekly, and monthly financial and performance reports are submitted in a timely manner as defined by corporate requirements
    • Ensure compliance with company policies, business processes and all applicable health, safety and risk management practices as well as governing state, federal and local regulations. - -Recommend facility and equipment improvements to achieve and maintain or exceed these standards -
    • Reinforce the company's standards and systems while taking initiative to develop and enhance service level and product offerings -
    • Monitor industry standards, business trends and local community issues that impact the businessRequirements:Education: - -Bachelor's degree in Business Administration or similar discipline highly desired; equivalent education and work experience will be consideredLanguages: - -Fluent English, Spanish a plus
      • Communication: Inspirational leader who possesses the ability to communicate clearly, concisely and persuasively with a diverse group of employees and guests
      • Financial Acumen: Ability to analyze financial information, budgets, costs, inventory and sales to achieve maximum profit potential and address variances for a high-performing water park
      • Leadership: Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary
      • Problem Solving/Analysis: -Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner
      • Project Management: - -Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail
      • Executive Presence: Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates
      • Flexibility: Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects
      • Initiative and Adaptability: Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment
      • Computer Proficiency: MS Office Suite (Excel, Word, Outlook, PowerPoint)Experience: - - -5-8 years of progressive growth and facility management experience in a senior management role, preferably in a high volume theme park, water park or other attraction-based operation. - -Team member benefits:Why Palace Entertainment?We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.Palace Perks and Benefits:
        • Competitive compensation
        • Management Incentive Plan
        • Comprehensive health and wellness package
        • 401k Savings and Investment plan
        • Free admission to Palace Parks in the continental US
        • A generous paid time off program in which the benefits increase with your tenure with the companyWhen you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.If you're ready to join our amazing team, please apply by clicking on the link above. You may also visit our website at --> Job Opportunities to see if you're a fit for our other open positions.Do not miss the chance to spark your career now!

Keywords: 0911 Festival Fun Parks, LLC, New England , General Manager, Accounting, Auditing , Bristol, Northeast

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