SVP, Domain Lead – Digital Renewal, Operations & Service Experience (DT)

Company: Chubb
Location: Simsbury
Posted on: July 1, 2025

Job Description:

Join us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology is infused into the business and technology experts sit at the table with our insurance experts. This requires taking an engineers of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition. By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad. Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued. Want to know more about how you can be a part of the magic? Here’s what we’re looking for. As Chubb's Domain Lead – Digital Renewal, Operations & Service Experience, you will lead the development of cutting-edge commercial insurance business models and digital solutions to enhance customer experience and drive efficiencies for all post new business acquisition mid-term and renewal processes, resources, and business outcomes. In this fastest growing part of our business, we’ll look to take high level strategy and personalize it, contextualizing it to your domains by partnering with business and technical teams alike to translate that strategy into the technical solutions that help to drive our business forward. Leveraging your deep knowledge of market trends and holistic customer needs, you’ll play a key role in driving innovative solutions that drive growth through retention, cross-selling, and strategic business portfolio expansion. In this role, you will: Build end to end (E2E) digital renewal fulfilment and lifecycle services Significantly improve efficiencies through process and underwriting automation for post bind activities Embody agile principles by actively engaging with teams and fostering a culture of collaboration and adaptability Collaborate with subject matter experts and stakeholders to set and achieve domain goals Manage domain budget and resources, guiding strategic decision-making and ensuring quality standards Implement digital renewal and servicing capabilities to improve efficiency and customer experience Forge strong partnerships with product, underwriting, and business development teams to exceed financial targets; manage expectations with all stakeholders Utilize predictive analytics to enhance total account solutions and improve retention Strengthen distribution partner relationships and advocate for the agent and customer experience Lead quarterly business planning and prioritize domain backlogs creating strategies to remove obstacles to growth Cultivate an agile culture through servant leadership and effective people management At least 10 years of experience in an operations, customer service, process optimization, business re-engineering, business architecture or related role Bachelors and/or Master’s degree in Business Administration, Information Technology, and/or a related discipline Extensive domain expertise within P&C Commercial and/or Financial Lines Insurance Proven track record of leading teams to deliver digital products and drive business outcomes Strong negotiation and influencing skills, backed by customer feedback and data-driven insights Deep business and product knowledge with a focus on outcome orientation Collaborative leadership style, prioritizing growth and development of team members Agile mindset, adaptable to changing priorities and committed to innovation Willingness to challenge the status quo and push for creative solutions The pay range for the role is $225,000 to $285,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Keywords: Chubb, New England , SVP, Domain Lead – Digital Renewal, Operations & Service Experience (DT), Accounting, Auditing , Simsbury, Northeast