Quality Billing Manager
Company: Waste Management
Location: Windsor
Posted on: March 10, 2026
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Job Description:
WM is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, creed, religion, sex, sexual orientation, gender identity,
national origin, age, disability, status as a protected veteran or
any other characteristic protected under applicable federal, state,
or local law. JOB SUMMARY Quality Manager, Billing oversees and
manages the execution of monthly Billing Quality including Process
Improvement, Auditing, Training and Analytics. Engages and
communicates progress, manages expectations of a large, varied
group of key stakeholders and ensures mitigation plans are
implemented and adopted. Essential Duties and Responsibilities
Defines and implements quality management and measurement processes
for managing billing quality and metrics as it pertains to
reconciliation, adjustments, rebates, timelines, accuracy,
volatility and completeness. Conducts root cause analysis and
defines mitigation plans while ensuring adoption of mitigation plan
and closure of issues. Measures and reports adherence to SOX
process as it pertains to billing. Measures and reports on billing
productivity/efficiency improvements and related profitability and
SG&A impacts. Manages billing related risks and issues,
quality, communications, engagement, adoption, tasks owners, plans,
due dates and status reports. Drives and/or identities process
improvements within billing, vendor payables, reconciliation and
other departments where needed Mentors, coaches and evaluates
management staff to foster strong working relationships within and
across departments as well as demonstrate leadership success.
Responsible for interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints
Knowledge, Skills and Abilities Exposure to SOX controls and the
management of SOX controls Understanding internal controls, audit
readiness, and compliance frameworks beyond SOX Strong experience
with Excel and PowerPoint with knowledge of project management
Ability to operate effectively in ambiguity, setting direction
where standards or processes are evolving Ability to challenge the
status quo and drive sustainable process and control improvements
Knowledge and understanding of finance and accounting concepts Must
possess strong verbal and written communication skills. Ability to
present their point of view in varied business situations Ability
to effectively manage multiple projects with overlapping tasks
Excellent problem-solving skills with the ability to drive
continuous improvement Knowledge of Lean, Six Sigma, or continuous
improvement methodologies Working knowledge of billing systems, ERP
platforms, and downstream financial reporting impacts III.
Qualifications A. Required Qualifications Bachelor's Degree , or
equivalent experience, in Quality Management or similar area of
study 5 years previous experience. 3 years in a
management/supervisory role. Lean/Six Sigma Certification PMP
certification B. Preferred Qualifications Experience working with
and driving change across cross-functional departments including
sales, sales operations, customer service, billing, credit,
collections, finance and IT is a plus. IV. Physical Requirements
This job primarily operates in a professional office environment
and routinely requires the use of standard office equipment such as
computers, phones, copy machines, etc. The expected base pay range
for this hybrid position is $95,700-$120,000. This range represents
a good faith estimate for this position. The specific salary
offered to a successful candidate may be influenced by a variety of
factors including the candidate’s relevant experience, education,
training, certifications, qualifications, and work location. V.
Benefits At WM, each eligible employee receives a competitive total
compensation package including Medical, Dental, Vision, Life
Insurance and Short Term Disability. As well as a Stock Purchase
Plan, Company match on 401K, and more! Our employees also receive
Paid Vacation, Holidays, and Personal Days. Please note that
benefits may vary by site. If this sounds like the opportunity that
you have been looking for, please click Apply.
Keywords: Waste Management, New England , Quality Billing Manager, Accounting, Auditing , Windsor, Northeast
