Office Assistant
Company: Eastern Connecticut Health Network
Location: South Windsor
Posted on: August 8, 2022
|
|
Job Description:
POSITION SUMMARY:Office Assistants provide clerical and
administrative support in medical office settings. They are
responsible for greeting patients in person and over the phone,
providing information, verifying insurance, scheduling
appointments, verifying and updating patient information,
collecting co-pays, providing forms for completion, obtaining
pre-authorizations, arranging for referrals and testing, obtaining
signatures, following established escalation procedures and
communicating with office staff and providers. Office Assistants
must demonstrate attention to detail, accuracy, professional
etiquette and superior customer service skills at all
times.EDUCATION/CERTIFICATION:High school diploma or equivalent
requiredEXPERIENCE:Knowledge of medical terminologyMedical office
experience preferredCOMPETENCIES:Some knowledge of computer
scheduling systems, preferably Meditech and Ntierprise.Excellent
customer service and interpersonal skills.Comfortable working in a
fast paced confidential medical environment.Must be team oriented
with excellent written and verbal communication skills.Sufficient
physical ability and mobility to work in an office setting; to
stand or sit for prolonged periods of time; to occasionally stoop,
bend, kneel, crouch, reach, and twist; to lift, care, push and /or
pull light to moderate amounts of weight; to operate office
equipment requiring repetitive hand movement and fine
coordination.Ability to maintain working relationships and interact
with patients and employees on a daily basis.Reliable
transportation and the ability to float to other offices when
required.Keyboarding skills.ESSENTIAL DUTIES and
RESPONSIBILITIES:Disclaimer: Job descriptions are not intended, nor
should they be construed to be, exhaustive lists of all
responsibilities, skills, efforts or working conditions associated
with the job. They are intended to be accurate reflections of the
principal duties and responsibilities of this position. These
responsibilities and competencies listed below may change from time
to time.Performs front office desk duties to include verify and
updates patient information in the computer, collects co pays,
provides any necessary forms needing completion, obtains signatures
as necessary.Maintain and updates current information on physicians
schedules ensuring that patients are scheduled properly and
appointments are confirmed.Oversees and maintains clean, orderly
waiting area.Answers phone in a pleasant manner, screens calls and
takes messages, provides information and handles patients needs
expeditiously, escalates potentially urgent patient situations per
office protocol.Maintain tracking logs as requested by
management.Supplements office staff by assisting with scanning,
photocopying, faxing, and computer input/typing.Check patient
insurance eligibility.Attend meetings as required.Primary Care
staff participates in Patient Centered Medical Home Care Team
collaborations.Obtain precertifications for tests, procedures,
treatments, medications and hospitalizations as needed.Schedule and
arrange referrals and outside testing for patients as directed by
physicianResponds to requests including from physician offices and
patients to have medical records sent to other facilities.Maintain
confidentiality and adheres to HIPPA requirements.May be required
to perform other duties as requested by Management.Location:
Eastern Connecticut Health Network EMG-GNI-NeurologySchedule:
Full-time, Day, 40
Keywords: Eastern Connecticut Health Network, New England , Office Assistant, Administration, Clerical , South Windsor, Northeast
Click
here to apply!
|