French Bilingual Customer Service

Location: Farmington
Posted on: April 17, 2024

Job Description:

Adecco is assisting a local client in recruiting for Call Center Representative - Customer Service Bilingual French job in Farmington, CT. This is for a long-term temporary opportunity with growth potential. As a Customer Service Representative you will interact with customers in French via telephone to provide information, process transactions, and reply to inquiries about products and services. You will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Call Center Representative - Customer Service French - Bilingual job include:

• Receive/Place a high volume of inbound/outbound calls with varying degrees of questions or concerns

• Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

• Achieve productivity standards and goals set by the company while maintaining high level of customer service

• Refer unresolved customer issues to designated call center department or supervisor for further investigation

Qualifications:

• At least a HS Diploma

• Ability to speak French fluently

• Previous Customer Service experience

• Must be able to adhere to assigned work schedules, including by not limited to assigned shift hours and days off. (Must be able to work weekends and holidays).

• Must possess the ability to type at least 25 wpm with accuracy.

• Candidate must be able to sit for the majority of their shift

• Excellent verbal and written communication skills

• Make good decisions and resolve issues in a clear, calm, and diplomatic matter

• Computer literate - Proficient with Email and Microsoft Word

• Able to work in a team environment

We have openings on 2nd shift either from 12:30 PM to 9:00 PM or 4:00 PM to 12:30 AM.

Pay for this position is $14.00/hr plus overtime as needed. This is a long-term temporary opportunity.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered for this Call Center Representative - Customer Service French Bilingual job in Farmington, CT or any related opportunities with Adecco.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , New England , French Bilingual Customer Service, Administration, Clerical , Farmington, Northeast