Office Manager
Company: United Counseling Services
Location: Bennington
Posted on: May 4, 2024
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Job Description:
Description:Monday - Friday, 40 hrs. per weekAnnual Salary Range
$52,686.40 - $59,259.20Why Join United Counseling ServiceFor over
65 years, UCS has been providing exceptional and thoughtful care to
individuals and families in our community through programs,
services, and educational opportunities. Our staff includes
positions such as administration, clinicians, nurses, teachers,
case managers, psychiatrists, and direct support providers who work
within our 15 facilities to support over 3,000 individuals
annually. We are proud to be part of Vermont Care Partners, a
network of sixteen agencies that provide mental health, substance
use disorder, and developmental-disability services and supports in
every county in Vermont. We are looking for team players to join us
in making a difference in the lives of others and building a
stronger community. Career development opportunitiesGenerous
BenefitsHealth, Dental and Vison InsuranceRetirement Plan with
employer matchPaid Vacation and Sick leaveCompetitive PayAward
winning worksite wellness programAn inclusive workplace supported
by an active Equity and Inclusion committeeEmployee Assistance
ProgramRewarding experience making a difference in the
communitySmart casual dress codeFlexible working options may be
available QUALIFICATIONS:Bachelor's Degree in Healthcare
Administration preferred; bachelor's in Business Administration or
a relevant field (or an Associate Degree and 2 years relevant work
experience).Experience working in a healthcare office, preferably
in a supervisory role.Previous experience in managing a team.Proven
effective leadership to motivate and inspire.We believe a dynamic
and inclusive workforce will strengthen our organization and
enhance the services we provide. Therefore, it is our goal to hire
a diverse workforce and cultivate a culture where our employees
feel accepted and included, hold a valued place within our
organization and are equally able to contribute to their fullest
extent, assisting in fulfilling our mission of building a stronger
community.Requirements:The Office Manager oversees the daily
operations of the front office teams that support the Adult
Outpatient; Community Rehabilitation and Treatment; Substance Use;
Children, Youth, and Family Services and Administrative teams.
MAJOR RESPONSIBILITIES:ADMINISTRATIONActively manages program
requirements and activities. Oversees the daily workflow of the
program. Participates in the quality improvement and assurance
activities including tracking and reporting on quality measures and
staff KPIs throughout the program. Recruitment and hiring of
administrative staff members. Ensures adequate administrative
support at each location as appropriate with developed work
schedules. Monitor time and attendance for administrative support
and regulate workflow. Monitors data for quality assurance and
quality improvement purposes. Ensure compliance with client care
and administrative responsibilities. Works with vendors to obtain
equipment as needed. SUPERVISION Provides direct supervision for
all program staff, including, but not limited to, time sheet review
and approval, meeting with staff for supervision to align with
agency policy, providing work assignments and direction,
performance management, and staff performance reviews. Monitor
agency, division, and position specific KPIs and discuss with
staff. Participate in the recruiting process and make hiring
decisions. Coordinate onboarding and training programs for new
staff and identifies training needs for current staff. Ensures all
required documentation is completed in a timely fashion. Oversees
and ensures accurate entries in the electronic health
record.PROGRAM MANAGEMENT Meets regularly with clinical directors
at off site locations to ensure program and facility needs are met.
Liaison to the clinical and finance teams. Delegates authority to
level of responsibility. Updates and/or develops new procedures to
align with best practice and retaining continuous quality
improvement efforts. Oversees the accuracy and timeliness of
reports. Ensures adherence to agency policies and procedures and
divisional/program workflows. OTHER Serves as a member of the
agency's EHR Superuser Committee. Serves as a member of the
agency's EHR Steering Committee. Serves as a Health and Safety
Officer and attends regularly scheduled Health and Safety Committee
Meetings.Other duties as requested and/or necessary to ensure
efficiency and effectiveness. Facilitates monthly Access to Care
Team Meetings.Required SkillsCritical Thinking: Using logic and
reasoning to identify strengths and weaknesses of alternative
solutions, conclusions and/or approaches to problems.Active
Listening: Giving full attention to what other people are saying,
taking time to understand the points being made, asking questions
as appropriate and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Active Learning: Understanding the implications of new information
for both current and future problem-solving and
decision-making.Coordination: Adjusting actions in relation to
other's actions. Work Environment: The ability to work in a
demanding environment with time sensitive
materials.Confidentiality: The ability to scrupulously keep
confidences and maintain State and Federal privacy mandates.
Working with Others: The ability to work well with others within
the agency and stakeholders and to work with difficult individuals,
politely. Complex Problem Solving: Identifying complex problems and
reviewing related information to develop and evaluate options and
implement solutions. Excellent verbal and written communication
skills.Excellent interpersonal and customer service
skills.Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet
deadlines.Strong analytical and problem-solving skills.Strong
supervisory/leadership skills.Proficient in Microsoft Office
Suite.Experience in working in an Electronic Health Record.Able to
work independently and successfully in a team environment.Knowledge
of applicable regulatory requirements.Knowledge of the Vermont
Department of Mental Health, Designated Agency system.Familiarity
with quality principles Travel to agency facilities is required.
Other travel may be required to attending meetings and trainings.
Ability to demonstrate exceptional leadership, flexibility, and
creativity in performance.This position will exhibit excellent
operational skills, data-informed decision making, collaboration
and a high-level of autonomy.Experience delegating and supervising
office tasks to staff.Compensation details: 52686.4-59259.2 Yearly
SalaryPIedfe808d4c8d-25660-34347237
Keywords: United Counseling Services, New England , Office Manager, Administration, Clerical , Bennington, Northeast
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