Office Manager

Company: United Counseling Services
Location: Bennington
Posted on: May 4, 2024

Job Description:

Description:Monday - Friday, 40 hrs. per weekAnnual Salary Range $52,686.40 - $59,259.20Why Join United Counseling ServiceFor over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental-disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community. Career development opportunitiesGenerous BenefitsHealth, Dental and Vison InsuranceRetirement Plan with employer matchPaid Vacation and Sick leaveCompetitive PayAward winning worksite wellness programAn inclusive workplace supported by an active Equity and Inclusion committeeEmployee Assistance ProgramRewarding experience making a difference in the communitySmart casual dress codeFlexible working options may be available QUALIFICATIONS:Bachelor's Degree in Healthcare Administration preferred; bachelor's in Business Administration or a relevant field (or an Associate Degree and 2 years relevant work experience).Experience working in a healthcare office, preferably in a supervisory role.Previous experience in managing a team.Proven effective leadership to motivate and inspire.We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.Requirements:The Office Manager oversees the daily operations of the front office teams that support the Adult Outpatient; Community Rehabilitation and Treatment; Substance Use; Children, Youth, and Family Services and Administrative teams. MAJOR RESPONSIBILITIES:ADMINISTRATIONActively manages program requirements and activities. Oversees the daily workflow of the program. Participates in the quality improvement and assurance activities including tracking and reporting on quality measures and staff KPIs throughout the program. Recruitment and hiring of administrative staff members. Ensures adequate administrative support at each location as appropriate with developed work schedules. Monitor time and attendance for administrative support and regulate workflow. Monitors data for quality assurance and quality improvement purposes. Ensure compliance with client care and administrative responsibilities. Works with vendors to obtain equipment as needed. SUPERVISION Provides direct supervision for all program staff, including, but not limited to, time sheet review and approval, meeting with staff for supervision to align with agency policy, providing work assignments and direction, performance management, and staff performance reviews. Monitor agency, division, and position specific KPIs and discuss with staff. Participate in the recruiting process and make hiring decisions. Coordinate onboarding and training programs for new staff and identifies training needs for current staff. Ensures all required documentation is completed in a timely fashion. Oversees and ensures accurate entries in the electronic health record.PROGRAM MANAGEMENT Meets regularly with clinical directors at off site locations to ensure program and facility needs are met. Liaison to the clinical and finance teams. Delegates authority to level of responsibility. Updates and/or develops new procedures to align with best practice and retaining continuous quality improvement efforts. Oversees the accuracy and timeliness of reports. Ensures adherence to agency policies and procedures and divisional/program workflows. OTHER Serves as a member of the agency's EHR Superuser Committee. Serves as a member of the agency's EHR Steering Committee. Serves as a Health and Safety Officer and attends regularly scheduled Health and Safety Committee Meetings.Other duties as requested and/or necessary to ensure efficiency and effectiveness. Facilitates monthly Access to Care Team Meetings.Required SkillsCritical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions and/or approaches to problems.Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times. Speaking: Talking to others to convey information effectively. Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.Coordination: Adjusting actions in relation to other's actions. Work Environment: The ability to work in a demanding environment with time sensitive materials.Confidentiality: The ability to scrupulously keep confidences and maintain State and Federal privacy mandates. Working with Others: The ability to work well with others within the agency and stakeholders and to work with difficult individuals, politely. Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong supervisory/leadership skills.Proficient in Microsoft Office Suite.Experience in working in an Electronic Health Record.Able to work independently and successfully in a team environment.Knowledge of applicable regulatory requirements.Knowledge of the Vermont Department of Mental Health, Designated Agency system.Familiarity with quality principles Travel to agency facilities is required. Other travel may be required to attending meetings and trainings. Ability to demonstrate exceptional leadership, flexibility, and creativity in performance.This position will exhibit excellent operational skills, data-informed decision making, collaboration and a high-level of autonomy.Experience delegating and supervising office tasks to staff.Compensation details: 52686.4-59259.2 Yearly SalaryPIedfe808d4c8d-25660-34347237

Keywords: United Counseling Services, New England , Office Manager, Administration, Clerical , Bennington, Northeast