Account Representative
Company: Ametek, Inc.
Location: Southington
Posted on: June 28, 2025
|
|
|
Job Description:
Ametek, Inc. Job description: Paragon Medical, a business of
AMETEK, is a trusted partner in medical device manufacturing,
offering end-to-end solutions from concept to final production.
With expertise across various applications, we deliver
high-precision components and complete products tailored to exceed
customer expectations. The overall goal for Customer Service is to
manage all activities, both internal and external, associated with
existing product and/or tasks that are related to new project
development. Customer Service is also the gatekeeper for all
incoming sales orders and associated tasks, including receipt,
entry, processing, and acceptance. Customer Service is responsible
to monitor and communicate delivery schedules for all projects via
customer status reports. Customer Service initiates, routes,
coordinates, and monitors all RGAs and customer complaints.
Customer Service is a support organization to the Production
Manager, Scheduling and Shipping on an as needed basis. Customer
Service is responsible for providing accurate, proactive
communications to internal as well as external customers. Role
Responsibilities: Enter and process sales orders as they are
received. Provide customer with an order acknowledgement to confirm
pricing and delivery. Provide reports or sales orders to the
appropriate manufacturing, sales, project management, and Account
Executive representatives. Distribute sales order agendas and
conduct sales order meetings, as assigned. Attend production
meetings to ensure on-time delivery of orders. Alert Production
Manager of major delivery problems or concerns. Coordinate delivery
dates and provide weekly updates to customers via weekly status
reports, online supplier portals, and/or conference calls. Fax,
email, distribute, and maintain files for all quotes, including
pricing matrix for each customer on an as needed basis. Ensure that
if a quote affects a current order, the customer is notified and a
revised PO is received before order is shipped. Order any
miscellaneous items (i.e., labels, insert sheets, etc.) required
from the customer to fulfill requirements of purchase orders.
Ensure timely delivery. Manage customer prints using document
control system. Ensure customer prints are in house for all
incoming orders that are ordered by revision and/or at the correct
revision. Work with customers to obtain the appropriate
documentation, blueprints, or specifications required for an order
and may start engineering changes as required. Update customer
database, as required. Update Visual Manufacturing upon product
launch to ensure appropriate items are input onto the sales orders.
Track all customers Delivery and Quality scores on an as needed
basis. May manage all product returns and customer events. May
support production activities and administration functions.
Education: High School Diploma or GED Experience: 0-3 years of
customer service or related experience in manufacturing environment
required
Keywords: Ametek, Inc., New England , Account Representative, Administration, Clerical , Southington, Northeast
