Processing Service Representative 1

Location: Simsbury
Posted on: June 23, 2025

Job Description:

The ideal candidate will utilize their knowledge of the rating and inventory systems to perform assigned tasks. This individual will need to facilitate effective business relationships by delivering timely, accurate and comprehensive responses to customers. Other responsibilities include: Processing assigned work orders according to defined workflows and guidelines to deliver a quality product and internal customer service. Ability to balance both quality and productivity expectations within a high-volume transactional work environment to help meet business and customer service demands. Ability to handle a high volume of work in a fast-paced, deadline-oriented environment. Proven desk and time management with multi-tasking and prioritizing. Problem-solving skills and the ability to handle challenging situations calmly and professionally. Identify and escalate complex issues to the appropriate department or supervisor for resolution. Ensure that all policy documentation is complete, accurate, and complies with company policy. Critical Communications with our business partners in the field to meet customer requirements and ensure a good quality product. Excellent written and verbal communication skills. Strong attention to detail with delivering a good quality product. High school diploma. 1-3 years’ experience of relevant customer service experience. Prior insurance and/or customer service experience a plus. Basic computer skills including knowledge of Microsoft Office Word and Excel. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Keywords: , New England , Processing Service Representative 1, Customer Service & Call Center , Simsbury, Northeast