Customer Service Assistant (CSA) Float (Bank) / Req 1151 (Sanford)
Company: Partners Bank
Location: Sanford
Posted on: January 12, 2026
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Job Description:
Customer Service Assistant (CSA) Float Department: Branch
Administration Reports to: Branch Manager/Assistant Branch Manager
Supervises: None Status: Full-Time/Non-exempt / Onsite only Must
already be authorized to work in the United States. Relocation is
not provided. Partners Bankis a rapidly growing community bank with
operations in Maine and New Hampshire that has established superior
service level expectations. We offer generous compensation and
benefits while fostering opportunities for growth and flexible work
schedules when appropriate. Summary for the Customer Service
Assistant I (CSA) Float: - Perform a variety of teller and customer
service duties as needed. - Highly proficient in the processing of
teller transactions, and able to complete basic customer service
related tasks such as opening routine checking, savings and
certificate of deposit accounts, processing account maintenance,
etc. - Work within established guidelines, policies and procedures,
selling and servicing all deposit accounts, handle various customer
inquiries and provide prompt problem resolution. - Strong knowledge
of the Banks various deposit and electronic banking products and
services is required. - Using needs-based sales techniques, uncover
referral opportunities and recommend appropriate products and
service to meet customers needs. Job Requirements for the Customer
Service Assistant I (CSA) Float: Minimum of one year of teller or
customer service banking experience in a branch or call center
environment.Strong sales, service, interpersonal and communication
skills.Interact well with others and enjoys working with a variety
of people in a team environment.Strong organizational, technical
and computer skills.Adapt well to change and is able to effectively
multitask.Strong knowledge of teller and customer service
processes, policies, guidelines and procedures.Satisfactory product
knowledge of banking products and service with ability for further
development. Specific Job Functions for the Customer Service
Assistant I (CSA) Float: Highly proficient in the processing of
various teller transactions and routine customer service-related
tasks and functions.Able to identify cross sell opportunities and
respond to various customers inquiries to recommend appropriate
products or solutions to meet their needs.Able to open basic
deposit accounts, assist with electronic banking inquiries,
services and functionality, complete account maintenance and make
referrals to other lines of business, etc.Maintain and balance a
cash drawer accurately and efficiently.Provide a high level of
service to customers, coworkers and team members.Understand and
follow various policies, guidelines and procedures including
security, compliance and operations.Participate in on-going
job-related training programs including but not limited to sales,
service, compliance and product knowledge.May float to another
local branch to cover staffing if needed.Perform additional duties
as required. This Job Description for the Customer Service
Assistant I (CSA) Float describes the essential functions and
qualifications of the job described. It is not an exhaustive
statement of all the duties, responsibilities, or qualifications of
the job. This document is not intended to exclude modifications
consistent with providing reasonable accommodations for a
disability. This is not a contract. Our generous benefits are
listed on our website: Partners.Bank/about/careers/
PI3cd793535dcc-38003-39394299
Keywords: Partners Bank, New England , Customer Service Assistant (CSA) Float (Bank) / Req 1151 (Sanford), Customer Service & Call Center , Sanford, Northeast
