Administrative Support
Company: Aston Carter
Location: Enfield
Posted on: January 14, 2026
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Job Description:
Job Description Job Description Hiring for a Customer Service
Representative ONSITE in Enfield, CT! Job Description The Customer
Service Representative is responsible for answering phone calls to
respond to orders, general customer inquiries, invoice questions,
and customer complaints. The role requires projecting a
professional company image through phone interaction. This is an
in-person position located in Enfield, CT, and remote work
arrangements are not available. Responsibilities Answer phone calls
and respond to customer requests. Provide customers with service
information. Identify, research, and resolve customer issues using
computer systems. Follow up on customer inquiries not immediately
resolved. Research billing issues. Research on misapplied payments.
Transfer customer calls to the appropriate staff. Complete call
logs and reports. Sell services and place customer orders on the
computer system. Recognize documents and alert supervisors to
trends in customer calls. Recommend process improvements. Provide
training for newer customer service employees. Maintain reasonable,
regular, punctual attendance in line with company policies. Adapt
to changing duties as required based on business needs. Essential
Skills High quality communication skills, both verbal and written.
Excellent typing and data entry proficiency. Working knowledge of
Excel, Word, and Outlook. Ability to multitask. Detail-oriented.
Highly organized. Ability to learn customer service software. 1 to
3 years of office experience. Additional Skills & Qualifications
High School diploma or equivalent. Experience in customer service,
with the refuse industry experience as a plus. Customer
service-oriented. Basic reading, writing, and arithmetic skills.
Work Environment The position operates in a beautiful, newly
renovated office with working hours from Monday to Friday, 8:30 AM
to 5 PM. The environment is family-oriented with excellent benefits
and bonus potential. There is a great opportunity for growth as the
CSR team is integral to the sales, billing, and dispatch
departments. Job Type & Location This is a Contract to Hire
position based out of Enfield, CT. Pay and Benefits The pay range
for this position is $21.00 - $21.00/hr. Eligibility requirements
apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible,
the benefits available for this temporary role may include the
following: • Medical, dental & vision • Critical Illness, Accident,
and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax
contributions available • Life Insurance (Voluntary Life & AD&D
for the employee and dependents) • Short and long-term disability •
Health Spending Account (HSA) • Transportation benefits • Employee
Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Enfield,CT.
Application Deadline This position is anticipated to close on Jan
23, 2026. About Aston Carter: Aston Carter provides world-class
corporate talent solutions to thousands of clients across the
globe. Specialized in accounting, finance, human resources, talent
acquisition, procurement, supply chain and select administrative
professions, we extend the capabilities of industry-leading
companies. We draw on our deep recruiting expertise and expansive
network to meet the evolving needs of our clients and talent
community with agility and excellence. With offices across the
U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of
the Fortune 500. We are proud to be a ClearlyRated Best of
Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all
applications without regard to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law. If you would like to request a reasonable
accommodation, such as the modification or adjustment of the job
application process or interviewing process due to a disability,
please email astoncarteraccommodation@astoncarter.com for other
accommodation options.
Keywords: Aston Carter, New England , Administrative Support, Customer Service & Call Center , Enfield, Northeast
