Customer Service Assistant I Float (CSA) (Bank)/Req 1162
Company: Partners Bank
Location: Wells
Posted on: March 6, 2026
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Job Description:
Customer Service Assistant I (CSA) Float Department: Branch
Administration Reports to: Branch Manager/Assistant Branch Manager
Supervises: None Status: Full-Time / Non-exempt / Onsite only Must
already be authorized to work in the United States. Relocation is
not provided. Partners Bank is a rapidly growing community bank
with operations in Maine and New Hampshire that has established
superior service level expectations. We offer generous compensation
and benefits while fostering opportunities for growth and flexible
work schedules when appropriate. Summary for the Customer Service
Assistant I (CSA) Float: The incumbent performs a variety of teller
and customer service duties as needed. Is highly proficient in the
processing of teller transactions, and able to complete basic
customer service related tasks such as opening routine checking,
savings and certificate of deposit accounts, processing account
maintenance, etc. Working within established guidelines, policies
and procedures, the individual will sell and service all deposit
accounts, handle various customer inquiries and provide prompt
problem resolution. Strong knowledge of the Bank’s various deposit
and electronic banking products and services is required. Using
needs-based sales techniques, uncovers referral opportunities and
recommends appropriate products and service to meet customers’
needs. Job Requirements for the Customer Service Assistant I (CSA)
Float: Minimum of one year of teller or customer service banking
experience in a branch or call center environment. Strong sales,
service, interpersonal and communication skills. Interacts well
with others and enjoys working with a variety of people in a team
environment. Strong organizational, technical and computer skills.
Adapts well to change and is able to effectively multitask. Strong
knowledge of teller and customer service processes, policies,
guidelines and procedures. Satisfactory product knowledge of
banking products and service with ability for further development.
Specific Job Functions for the Customer Service Assistant I (CSA)
Float: Highly proficient in the processing of various teller
transactions and routine customer service-related tasks and
functions. Able to identify cross sell opportunities and respond to
various customers’ inquiries to recommend appropriate products or
solutions to meet their needs. Able to open basic deposit accounts,
assist with electronic banking inquiries, services and
functionality, complete account maintenance and make referrals to
other lines of business, etc. Maintain and balance a cash drawer
accurately and efficiently. Provide a high level of service to
customers, coworkers and team members. Understand and follow
various policies, guidelines and procedures including security,
compliance and operations. Participate in on-going job related
training programs including but not limited to sales, service,
compliance and product knowledge. May float to another local branch
to cover staffing if needed. Performs additional duties as
required. This Job Description for the Customer Service Assistant I
(CSA) Float describes the essential functions and qualifications of
the job described. It is not an exhaustive statement of all the
duties, responsibilities, or qualifications of the job. This
document is not intended to exclude modifications consistent with
providing reasonable accommodations for a disability. This is not a
contract. Your signature will indicate that you have read this Job
Description and understand the essential functions and
qualifications for the job. Our generous benefits are listed on our
website: Partners.Bank/about/careers/
PI02bd64c7c30c-25448-39896548
Keywords: Partners Bank, New England , Customer Service Assistant I Float (CSA) (Bank)/Req 1162, Customer Service & Call Center , Wells, Northeast
