Member Experience Specialist I
Company: Atlantic Regional Federal Credit Union
Location: Brunswick
Posted on: April 1, 2026
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Job Description:
Full-time Description At Atlantic Federal Credit Union, we’re
committed to helping our members do better. As a Member Experience
Specialist I, you’ll be the welcoming voice and digital presence
for our members, delivering friendly, efficient, and knowledgeable
support through phone, email, and online channels. If you enjoy
solving problems, learning new things, and providing top-tier
service in a fast-paced environment, this could be the perfect next
step in your career. Member Support & Problem Solving Provide Tier
I support via phone, email, and chat—answering questions,
processing transactions, and offering solutions with accuracy and
courtesy. Assist members with balance inquiries, debit card
maintenance, and general account needs. Identify opportunities to
recommend products and services that help members meet their
financial goals. Troubleshoot and resolve account-related issues
with a positive, member-first approach. Working closely with
trainers, coaches, and team leads to continuously growing your
knowledge of AFCU systems, products, and services. Support the
broader department and branch network as needed. Take on other
tasks that contribute to member satisfaction and team success. How
Your Success Will Be Measured You’ll thrive in this role if you:
Complete progressive training and continually grow product and
technical knowledge. Provide timely, well-communicated responses,
including responding to all email and home banking inquiries within
24 hours. Offer helpful feedback to leadership regarding member
needs or process improvements. Build trusting relationships with
members and colleagues. Meet departmental performance goals and
uphold AFCU policies, standards, and regulatory requirements.
Atlantic is proud to be an Equal Opportunity Employer. Requirements
Experience: 1-3 years in a similar customer service or financial
services role preferred. Education: High school diploma or GED
required. Communication Skills: Strong written and verbal
communication is essential. Technical skills: Comfortable with MS
Office and able to learn new software and core processing systems.
Interpersonal Style: Friendly, patient, great at listening, and
committed to providing outstanding service.
Keywords: Atlantic Regional Federal Credit Union, New England , Member Experience Specialist I, Customer Service & Call Center , Brunswick, Northeast
