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Sr. Desktop Support Engineer

Company: JW Michaels & Co.
Location: Madison
Posted on: September 17, 2020

Job Description:

Seeking a Sr. Desktop Support Engineer for a top Healthcare Tech company in Madison, CT (Contract to Hire after 6 months!)This role will start off remote due to challenges with Covid-19 (will eventually be onsite in Madison)SummaryThis position is responsible for aspects of the client's technology infrastructure operations, relating to day-to-day support of all staff-facing production platforms to ensure availability, integrity, and confidentiality of the network, servers, telecommunication services, and information. The role supports a secure, compliant, robust, reliable, scalable, and efficient infrastructure. They are responsible for ensuring platforms are efficiently utilized, the cost to operate and support the platforms aligns with group and business expectations, and that all compliance requirements are met for all platforms including, but not limited to, HIPAA, HITRUST, PCI-DSS, federal and state security, and compliance regulations. This position reports to the Infrastructure Manager with oversight from the VP of Infrastructure, Compliance and Security.--Essential Functions----------------Manage and administer company-wide multi-user computing systems------------------Work with other team members to develop, manage, and maintain IT Infrastructure solutions that meet the infrastructure requirements for staff-facing applications----------------Operate and maintain native and cloud-based IT infrastructures----------------Collaborate in the planning and design of internal network solutions----------------Evaluate new information technologies that ensure and enhance process efficiency, improve user satisfaction, increase security, or reduce cost----------------Supports infrastructure elements including but not limited to servers, storage management, database management, virtualization, recovery management, and threat management----------------Provide in-person and remote desktop support and support of a corporate IT helpdesk----------------Support management of IT asset database and configuration management database----------------Follows security best practices to maintain the availability, integrity, and confidentiality of the information stored on and accessed through the network----------------Other duties as assigned by management--Knowledge and Experience----------------2+ years of direct job-related experience required----------------2+ years of helpdesk administration experience----------------2+ years of experience with corporate application server installation and configuration----------------2+ years of virtualized computing experience----------------Familiarity with network engineering----------------Familiarity with Linux/Unix systems----------------Familiarity with Cisco and F5 family of products----------------Knowledge of computer hardware and software used in a networked and web-based environment----------------Experience with information technology designs, setups, installation, and maintenance----------------Understanding of security issues, crisis management and business continuity

Keywords: JW Michaels & Co., New England , Sr. Desktop Support Engineer, Engineering , Madison, Northeast

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