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Senior Principal Configuration Engineer

Company: Nuance
Location: Burlington
Posted on: May 28, 2023

Job Description:

The Solution Consultant Configuration Engineer resource works directly with the Solution Consultant and Product Management teams to develop the live solution demonstration platforms for all the healthcare applications. This includes building, maintaining, and upgrading all applications for the Solution Consultant demonstration environments. This role is instrumental in progressing and securing new business. The focus is on ensuring a single customer experience that provides customers confidence in meeting objectives through displaying the value proposition by providing functional demonstration environments.
Responsibilities include understanding of all healthcare applications, value propositions, workflows, technical build, interoperability, current state, future roadmap, and demonstration environments. The Configuration Engineer is responsible for maintaining the demonstration environment and continuing to stay ahead of planning for new features, new applications, and testing release. The Configuration Engineer must keep a vision of the outcomes for individual applications while driving a seamless cross-product customer demonstration experience.
Principal Duties and Responsibilities:

  • Obtain a working knowledge of all healthcare applications and cloud infrastructure.

  • Apply domain knowledge to design and create demo use cases and environments tailored to different market segments and needs.

  • Build, maintain, and upgrade Nuance applications in various EMRs with functioning interoperability with a focus on automation of maintenance for the environments.

  • Understand tools used to inject cases into a demo environment examples: Mirth, Postman, HL7 and SFTP.

  • Be a technical customer advocate connecting often with Professional Services, Engineering, and Product Management to ensure product roadmaps accurately reflect customer needs and market directions.

  • Organize and create tracking tickets for needed work with R&D.

  • Monitor upcoming releases and prepare environments for testing.

  • Participate as a Subject Matter Expert (SME) on application planning calls to ensure testing for demonstration environments and new functional is prepared for the solution consultant team.

  • Subject Matter Expert to the Solution Consultant about current and future capabilities for healthcare demonstration applications and cloud security.

  • Contribute to organizational process improvement, including processes related to developing use cases and technical knowledge.

  • Perform tasks related to securing and keeping the applications, tools, and processes current and secure.

  • Provide input into product and research direction by establishing technical requirements for demonstration environments, sharing market feedback with product management, and providing feedback on product roadmaps and release definitions.

  • Maintain a deep and ongoing understanding of our technology, including the user interface, integration methods, business rules, and limitations of the technology.

  • Attend industry tradeshows or conferences to both interact with prospects and support set-up and demonstrations as needed.

  • Ability to travel up to 50% of the time.

    Required Education:
    Education: BS IT/CS/Engineering Bachelor's degree or equivalent experience
    Minimum years of work experience: A minimum of 10 years of healthcare technical and customer support roles with increasing responsibility
    Required Skills:

    • Ability to work in a fast-paced, highly dynamic environment

    • Desire to understand and interface with new technologies

    • Ability to develop and follow long and short-term account plans

    • Ability to manage cross-functionally under tight timelines

    • Ability to adapt to change on the fly

    • Examine and resolve barriers, improvement opportunities

    • Previous experience working in a consultative role

    • Highly developed verbal and written communication skills

    • Ability to work remotely and independently

    • Hyper focused on strong attention to detail

    • Superior customer interface, telephone, email etiquette skills

    • Planning, negotiating and time and priority management skills are critical

    • Ability to remain calm under pressure to cope and react appropriately in a fast moving, constantly changing work environment

    • Knows when to escalate issues as appropriate for the situation

    • Exceptional competence in the use of Microsoft Office products, Azure databases, JIRA, configuration files, Power BI, Postman, MIRTH, and editing scripts

    • Use and understanding of HL7 Standard messaging

    • Competence and Experience leveraging Salesforce as the central hub for Sales process

    • Creative problem solving while adapting to a wide variety of sales, functional, and technical situations

    • Quickly understand and execute projects

    • Ability to teach team members new skills

    • Excellent leadership and interpersonal skills including the ability to work in a team, move projects forward individually, and make suggestions for improvement

      Preferred Skills:

      • Experience with educating or training non-technical team members

      • CompTIA Security+ certification

      • Relevant healthcare industry experience

      • Basic understanding of Voice Biometrics and Speech Recognition

      • Basic understanding of web development technologies (Java, Tagging, Analytics)

      • Basic understanding of analytics

        Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
        Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law ( or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.
        Nuance Communications ( , Inc. (Nuance) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people's ability to help others.
        We've pioneered speech technologies, natural language understanding, and machine learning for more than 20 years - and have 3000+ patents to prove it. When you join Nuance, you become part of our mission to positively transform the way people, work, connect, and interact. We are a trusted, full-service partner to the world's leading financial, healthcare, telecommunications, retail, and government organizations, who rely on us to deliver transformative outcomes that help them push the boundaries of what's possible.
        Check out our team Life at Nuance ( !

Keywords: Nuance, New England , Senior Principal Configuration Engineer, Engineering , Burlington, Northeast

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