FIELD SERVICE TECHNICIAN II

Company: Light & Wonder
Location: New London
Posted on: May 29, 2023

Job Description:

Gaming:
Welcome to the world of land-based gaming. Light & Wonder's gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
THIS ROLE WILL COVER THE LEDYARD, CT UNCASVILLE, CT AREA
If the idea of speaking to customers and addressing their Casino Gaming machine service break-fix, installation, and preventative maintenance needs appeals to you then we'd love to hear from you at Light & Wonder. We are hiring field service professionals, no industry experience required. Light & Wonder is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.
If you are a good fit, you would spend your days caring for customer needs and looking after any concerns they may have about their gaming equipment service. You'll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their gaming care needs and make recommendations on providing the best services. You'll be part of a team that is customer service focused on creating revenue.
We'll teach you all kinds of cool stuff in this exciting industry of Gaming! You will learn all about gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you'll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.
Working with Light & Wonder means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.
What you would be responsible for:

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products with customer needs
• Build and maintain strong, long-lasting customer relationships
• Solve your customers' challenges the first time, owning it Benefits
  • Competitive salary plus company matched 401K plan
  • Fast-paced, fun, flexible, and dynamic work environment
  • Excellent Health, Dental & Vision benefits
  • Flexible spending accounts for health care and day-care
  • Convenient direct deposit for paychecks
  • 10 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
  • Company paid Life and Disability Insurance
  • Paid Training, Education reimbursement and continued education
  • Company paid uniforms and shoes
  • Company vehicle (position specific) Requirements
    • An understanding of and experience with troubleshooting computer software and hardware technologies
    • Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
    • Promptly respond to customer/management request and feedback.
    • Proven self-starter with motivation and ability
    • Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
    • Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime.
    • Ability to prepare and analyze reports to identify product failure trends and service ability issues.
    • Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
    • High School Diploma or equivalency
    • Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).
      Qualifications
      Education
      Must have a high school diploma or equivalency.
      Years of Related Experience
      Years of experience 1-3 years
      Physical Requirements
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.
      Work Conditions
      Light & Wonder and its affiliates (collectively, "L&W") are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
      This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
      Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Keywords: Light & Wonder, New England , FIELD SERVICE TECHNICIAN II, Engineering , New London, Northeast