Field Engineer 3
Company: Abacus Service Corporation
Location: Poland
Posted on: May 29, 2023
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Job Description:
JOB ID: 983 (Open Positions - 1 )
TECHNICAL SKILLS
Must Have
Nice To Have
LOCATION INFORMATION
Poland Spring
Poland Spring
Poland Maine 04274
CUSTOM FIELDS
Client Reference ID Number
UIS2JP00001886
Client Project
Field Engineer
Remote Position
No
US Citizenship Required
No
JOB SUMMARY
***This job req is subject to...
JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt;
1.35x non-exempt) and a 10% discount after six months of
service***
End Client: Blue Triton
Location/Fed Ex Address:
109 Poland Springs Drive, Poland, ME 04274
Is this contract to hire/possible extension? Yes
Shift start time and end time? 8-5 M-F + afterhours stand-by
Will the individual be required to work on site/is this remote? at
customer sites
Driving or Non-Driving? Non-Driving
Questions and Answers MUST be on Top of Resume with BR only!
1.How many years of experience do you have with working with server
hardware break/fix?
2. How many years of Field Experience do you have?
3.Do you have your A+ certification?
4.What is your back up plan if you have vehicle problems?
5.Have you ever worked for Client as a contractor or FTE?
6. Do you have experience with MAC?
Day to Day Work:
As a Field Engineer 3, you will perform activities associated with
installing, diagnosing, maintaining and servicing computer-related
products, including but not limited to desktop & laptop computers,
printers, network devices, standard software, and low-end servers
at customer sites, and/or depot locations. This is a journeyman
position for the typical desk side support technician. You will be
directed by Help Desk, Service Desk, or script using standard
methods, techniques, and tools. You will also apply personal
knowledge to resolve product support issues that could not be
addressed by service desk. Your assignments will range in
complexity from troubleshooting and repair, to more difficult
device repair, including reloading and re-imaging of PCs/laptops,
and installing and optimizing HW/SW networking products.
Responsibilities
Provides support for software, hardware and networking support for
desktops, laptops and servers Provides maintenance and support on
legacy products Supports Core, server products Performs disk
replacement on enterprise storage products Installs and maintains
PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance
perspectives Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved
applications Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and
dress. Insures customer satisfaction throughout the service
delivery transaction. Ensures client specific Service Level
Agreements are met and incident and request tickets are updated
accordingly within the ticketing systemProvides support for
software, hardware and networking support for desktops, laptops and
servers Provides maintenance and support on legacy products
Supports Core, server products Performs disk replacement on
enterprise storage products Installs and maintains PCs and
associated software, networks, servers and peripherals Supports
network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required Tests and
certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation. Maintains a high
degree of professionalism in actions, demeanor and dress. Insures
customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and
incident and request tickets are updated accordingly within the
ticketing system
Keywords: Abacus Service Corporation, New England , Field Engineer 3, Engineering , Poland, Northeast
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