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Help Desk Engineer Level 3 Ridgefield 2072090

Company: NetHire
Location: Ridgefield
Posted on: May 17, 2018

Job Description:

Location: Ridgefield,CT Who we are: We are a Managed Service Provider and Value Added Reseller of computer and network systems and IT Services. Our portfolio of clients includes small and medium sized businesses, healthcare and light industrial companies. We have an immediate full-time opening for a Tier 3 Support Engineer in our Ridgefield, CT location. Description: The Help Desk Level 3 Engineer is the final escalation point within the Customer Care and Technical Support Organization. Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to the Help Desk Leve 3 Engineer. The Level 3 Engineer is capable of troubleshooting and resolving the most difficult and complicated issues concerning Networking, Windows/Linux Server Environments, VM Ware, Sonic Wall Firewalls, and Ruckus Wireless Environments. This position works closely with the Help Desk Supervisor, Project Supervisor and Sales Department to provide high-level technical expertise. Responsibilities Handle escalated help desk tickets and resolve issues daily and document in ConnectWise. Troubleshoot and resolve level 3 tickets and tickets that have been opened for a long time. Identify root cause and develop processes and/or use centralized services tools to eliminate problems from recurring. Participate in on-call rotation with all engineers. Take an active role in improving processes within service delivery. Assist in the overall management of projects including project design, planning and implementation Mentor project and help desk engineers to strengthen skills Skills/Qualifications Experience working in a support role in a Managed Services environment Experienced at using scripting and automation tools Advanced help desk or technical support experience Practical experience working with Cisco and Sonicwall routers in a production environment Server Troubleshooting and Problem Solving skills Excellent written and verbal communication skills Advanced Experience supporting Windows Server environments including Remote Desktop Server, Exchange and VM Ware environments Advanced Workstation Desktop Troubleshooting and Problem Solving skills Ticketing System and RMM Tool experience Positive attitude, attention to detail and team player Able and willing to speak with C-Level executives confidently Education Courses completed in computer technology Bachelor's Degree A+ Certification Network + Certification CCNA or MCSE Certification Things that would help: Know what youre talking about and love it You want to provide our customers with a great experience If you embrace technology If you support us all the time If youve done this before If you really want to grow your career and not just passing through Understand how important culture building in a business is If you bring really cool ideas about building employee morale and having fun Compensation Commensurate with experience Full time Benefits Health, dental, retirement, PTO and lots of other great benefits in a fun environment. Apply Today! Keywords: Front Desk Engineer, Electrical Engineer, Electrical Engineering, Electrician, Electrical Project Engineer, Control Engineer, Controls Engineering, Controls Specialist, Controls Tech, Controls Technician, Controls Engineering Technologist, Controls Engineering Tech,

Keywords: NetHire, New England, Help Desk Engineer Level 3 Ridgefield 2072090, Engineering, Ridgefield, Northeast

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