Store Manager - DER (Derry, NH)
Company: NGP Management
Location: Derry
Posted on: January 15, 2021
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Job Description:
_You are applying for work with a franchisee of Dunkin' Donuts,
not Dunkin' Brands, Inc., Dunkin' Donuts or any of their
affiliates. Any information you submit will be provided solely to
the franchisee.If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely
responsible for their own employees and set their own wage and
benefit programs that can vary among franchisees._ PRIMARY PURPOSE:
Responsible for the general operations and execution of budgets of
a single-unit store. Our goal is to make sure every customer
receives fast, accurate and friendly service and product, every
time they visit our stores. In order to meet this goal, we hire and
train Store Managers to perform well and consistently in the major
areas listed below. ESSENTIAL DUTIES AND RESPONSIBILITIES:
LEADERSHIP & COMMUNICATION * Ensures that a "Person in Charge" is
assigned and present at all timesFollows all policy and procedures
as laid out in the Rules of the Shop and the employee handbook *
Complies with all proper uniform standards and sanitation/hygiene
requirements * Is present for all assigned shifts, and holds
self-accountable for ensuring successful transition to PM shift
(i.e.: ensures closers are scheduled and present in compliance with
all labor laws and Scrivanos Group standards). May need to stay
late, come in early or report for shifts outside of the normal
schedule. * Promotes Team Service standards by staffing and
deploying effectively * Meets requirements of assigned training
program, including (but not limited to) OLU (Online University)
management requirements of Basic Management Training, Human
Resource Training, and ServSafe certification; 5-week management
training program * Communicates appropriately with supervisor
(District Manager, Director) regarding product outages, equipment
or maintenance needs, and other relevant topics as needed *
Actively delegates tasks using the Daily Shift Plan and verbal
communication; follows up and holds others accountable for
completion of tasks * Demonstrates practical knowledge,
problem-solving and decision-making skills; anticipates problems
and develops workable solutions PRODUCT QUALITY * Coordinates the
consistent planning, training, coaching and preparation of all
products * Ensures proper preparation of all product (i.e.:
sandwiches, coffee orders) according to spec and/or customer
preference * Possesses ability to execute all positions worked
according to Dunkin' Brands and Scrivanos Group standard for Speed
of Service * Understands and adheres to all quality standards
(i.e.: calibration, cleaning, temperatures, build-to's) * Utilizes
and maintains all sections required in the Red Book (temps, times,
production logs, etc) * Completes necessary and assigned tasks to
ensure service area, sales area, restrooms and parking lot are
maintained to the highest standards * Ensures proper levels of all
food, equipment and paper supplies are ordered and maintained in
order to operate efficiently and to standard * Understands and
adheres to all quality standards (i.e.: calibration, cleaning,
temperatures, build-to's * Utilizes and maintains all sections
required in the Red Book (temps, times, production logs, etc) *
Completes necessary and assigned tasks to ensure service area,
sales area, restrooms and parking lot are maintained to the highest
standards * Ensures proper levels of all food, equipment and paper
supplies are ordered and maintained in order to operate efficiently
and to standard * Consistently delivers and ensures crew executes
great customer service, with each interaction, through proper
greeting, order handling and execution, and payment processing
GUEST SERVICE * Consistently delivers and ensures crew executes
great customer service, with each interaction, through proper
greeting, order handling and execution, and payment processing *
Displays a sense of urgency and accountability when dealing with
customers and crew * Handles complaints quickly and effectively
using the LAST process (Listen, Apologize, Solve, Thank) *
Possesses and demonstrates knowledge about all current marketing
promotions (POP), merchandising standards or special initiatives *
Manages shift to ensure Team Service to expedite the process of
assembling customer orders * Interacts with all crew members and
guests using clear and understandable communication * Completes and
utilizes Daily Shift Plan on every shift * Demonstrates ability to
meet and monitor service times through reports (if applicable) and
general awareness; delivers corrective action as necessary if
service times are not to standard * Drive Thru * Front Counter *
Ensures successful opening and closing of all aspects of store
operations * Performs "night visits" to ensure PM crew is aware of
and executes Dunkin' Brands and Scrivanos Group service standards
TRAINING & DEVELOPMENT * Recruits, interviews, selects and retains
crew that meet/are able to meet standards expectations at all times
* Trains all new hires using required training methods (i.e.:
Online University requirements, One Clear Path materials) * Tracks
e-learning completion using required documentation methods *
Reviews e-learning and practice on positions to ensure knowledge
and proper execution * Utilizes TTM (Talk to Me), and consistently
gives feedback and coaching to team to improve performance and/or
increase job knowledge * Holds crew meetings regularly to inform of
new promotions or initiatives, and to ensure ongoing training and
development * Ensures that all promotions are executed as outlined
by Dunkin' Brands and Scrivanos Group standards * Conducts
performance evaluations of crew in timely and fair fashion, and in
accordance with Scrivanos Group policies for hourly pay rate
increases * Achieves 90% or better on Restaurant Operation Reviews,
or similar score on contemporary versions of Dunkin' Brands
operational inspections SAFETY & SANITATION * ServSafe certified *
Maintains total premises is to Dunkin' Brands and Scrivanos Group
standards of cleanliness and sanitation (i.e.: interior of
restaurant, exterior of premises, restrooms, food prep and storage
areas, etc) * Utilizes Master Cleaning Schedule, delegates tasks
and follows up to ensure completion by crew * Practices all safety
and sanitation procedures (i.e.: handwashing, 3-sink set-up, proper
rotation, etc) * Understands and follows all OSHA, Board of Health,
HazCom and Dunkin' Donuts Employee Health Standards ADMINISTRATION
* Responsibly and ethically handles money and deposits in
accordance with Scrivanos Group standards; is aware of and can
describe cash policies and the role of Asset Protection in
monitoring adherence to these policies * Deposits cash daily at
local bank, and report deposits as required by accounting standards
* Handles over rings, cash over/short in accordance with policy,
and reports any other potential cash problems to District Manager
immediately * Completes and posts the schedule no later than
Thursday for the following week; regularly evaluates performance of
crew to ensure effective scheduling; complies with all state and
federal labor laws when scheduling * All new hire paperwork is
completed accurately and submitted to the office in a timely manner
* Ensures that all INS/DHS regulations are strictly adhered to,
including the proper completion of I-9 forms * Tracks and regularly
reviews applicable reports (i.e.: hourly readings, DT reports,
P-mix, etc) as required by District Manager or Director * Conducts
all food and paper inventories as required, enters received product
invoices to produce accurate food cost numbers PROFITABILITY *
Maintains the operational efficiency and profitability of the store
to meet or exceed the store's sales expectations * Demonstrates
teamwork with other members of management (District Manager,
Assistant Store Manager, other managers in district) to plan,
develop and implement sales-building methods * Meets or is under
food cost budget percentage, set by Vice President; develops and
implements solutions to control food waste and cost variance *
Meets or is under labor cost budget percentage, set by Vice
President; controls employee turnover and overtime JOB
QUALIFICATIONS: * 2+ years in a food service/retail environment *
Strong interpersonal and leadership skills * Judgment, tact, and
diplomacy to effectively resolve conflicts * Intermediate PC skills
- ability to use basic word processing and spreadsheet software for
internal communications and data analysis * Must have access to a
personal vehicle and hold a valid driver's license EEO STATEMENT It
is a fundamental policy of the Company not to discriminate based on
race, color, religion, sex, national origin, age, handicap or
disability, genetic information, citizenship, veteran or military
status, or any other protected classification under state law with
respect to recruitment, hiring, training, promotion and other terms
and conditions of employment. It is the policy of the Company to
base employment decisions solely upon an individual's
qualifications relating to the requirements of the position for
which the individual is being is also the policy of the Company to
recruit, hire, and promote the best qualified persons for all jobs
without regard to race, color, religion, sex, national origin, age,
handicap or disability, genetic information, citizenship, veteran
or military status, or any other protected classification under
state is the policy of the Company to ensure that all personnel
actions such as compensation, benefits, transfers, layoffs,
Company-sponsored training, promotions, terminations and
disciplinary actions are applied equally. OTHER DUTIES Please note
this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job.Duties,
responsibilities and activities may change at any time with or
without notice.
Keywords: NGP Management, New England , Store Manager - DER (Derry, NH), Executive , Derry, Northeast
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