Information Technology Project Manager
Company: Specialty Printing
Location: East Windsor
Posted on: February 25, 2021
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Job Description:
SUMMARY OF RESPONSIBILITY: You will be required to work on-site
or via remote connection and assist with hardware installations,
software upgrades, systems integrations, and basic IT related
issues. Essential Functions: Work involves most of the following: *
Responding to client support requests. * Contacting clients to find
out the nature of the problem. * Traveling to the client's location
or connecting via remote link. * Troubleshooting hardware and
software issues. * Installing and maintaining hardware and computer
peripherals. * Installing and upgrading operating systems and
computer software. * Troubleshooting networking and connection
issues. * Advising on software or hardware upgrades. * Providing
basic training on computer operation and management. * Completing
job reports and ordering supplies. * Drive assigned projects to
successful completion. * Manager multiple projects ranging in size
and scope * Identify and quantify resource needs to close out the
project deliverables. * Create and maintain project management
deliverables: Schedule, Risk Assessment, Charter, Roles &
Responsibilities, Costs, Communication plan, Change Impact,
presentations, etc. * Maintain Up-to-date project status *
Facilitate high quality customer IT products with minimal customer
impact, on time, on schedule, on budget by managing global projects
including resolving complex issues, coordinating global resources,
tracking time and cost, and managing schedule, risk, change, and
communications as directed. * All customer Standard Work and SDLC
(System or Software Development Life Cycle) shall be followed, *
Coordinate with external resources to track and manage overall
project activities for customer programs The duties listed above
are intended only as illustrative of the various types of work that
may be performed. The omission of specific statements of duties
does not exclude them from the position if the work is similar or a
logical assignment to the position. QUALIFICATIONS AND
COMPETENCIES: * High School graduate at a minimum / some college
experience preferred* Bachelor's degree in Computer Science or
Information Technology. * Proven work experience as Desktop Support
Engineer or Support Technician. * Advanced knowledge of computer
hardware systems, chipsets, memory modules, and peripherals. *
Knowledge of popular operating systems, software applications, and
remote connection systems. * Ability to solve complex hardware and
software issues. * Ability to travel and work after hours when
necessary. * Excellent interpersonal skills. * Good written and
verbal communication skills. * Have strong knowledge and use of
project management methodologies and tools * Demonstrated success
in leading IT projects through project management discipline and
effective communications * Ability to lead large team meetings,
creating, tracking and communicating project, requirements, plans,
schedules, and developing detailed documentation to help identify
gaps and address challenges or roadblocks within the project. *
Manage all aspects of multiple related projects to ensure the
overall program is aligned to and directly supports the achievement
of strategic objectives * Understanding of inter-dependencies
between technology, operations and n business needs * Self-starter
who can deliver results with minimal guidance * Customer focus,
with strong interpersonal written/verbal communication,
organizational and leadership skills * Ability and desire to
quickly learn new technologies * Must be able to lead more than one
project at a time * 5+ years hands on Project Management/Program
Management * Understanding of business separation activity *
Understanding of Mergers and Accusations * Proven record of
accomplishment of delivering large complex projects. * Ability to
work within tight time frames * Able to manage internal and
external customer relationships and expectations, * Able to work
effectively in a complex, diverse, and changing environment. *
Proven ability to communicate effectively with technical and
non-technical business partners. * Proven ability to communicate
effectively with senior management * Proven ability of
collaboration and strong customer support * PMP certification *
Computer Science Degree * ITIL certification Mental and physical
requirements: The physical demands and work environment
characteristics described here are representative of those that
must be met by an employee to successfully perform the essential
functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. * Understand and observe all company safety standards. *
Must be highly mobile, able to access all areas of the premises; *
Ability to concentrate and remain focused while handling multiple
tasks, responsibilities and projects; * Ability to work over eight
hours in a work day, and over 40 in a work week as necessary; *
Must be able to perform bending, twisting, stooping, reaching, and
lifting of equipment of at least 10 pounds. * Use of close vision
and fine motor skills to detect quality issues * Occasional
communication with supervisor or other employees. * Is frequently
required to use arms, hands and fingers to reach and grasp. *
Vision abilities including close vision and the ability to adjust
focus
Keywords: Specialty Printing, New England , Information Technology Project Manager, Executive , East Windsor, Northeast
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