Information Technology Project Manager

Company: Specialty Printing
Location: East Windsor
Posted on: February 25, 2021

Job Description:

SUMMARY OF RESPONSIBILITY: You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Essential Functions: Work involves most of the following: * Responding to client support requests. * Contacting clients to find out the nature of the problem. * Traveling to the client's location or connecting via remote link. * Troubleshooting hardware and software issues. * Installing and maintaining hardware and computer peripherals. * Installing and upgrading operating systems and computer software. * Troubleshooting networking and connection issues. * Advising on software or hardware upgrades. * Providing basic training on computer operation and management. * Completing job reports and ordering supplies. * Drive assigned projects to successful completion. * Manager multiple projects ranging in size and scope * Identify and quantify resource needs to close out the project deliverables. * Create and maintain project management deliverables: Schedule, Risk Assessment, Charter, Roles & Responsibilities, Costs, Communication plan, Change Impact, presentations, etc. * Maintain Up-to-date project status * Facilitate high quality customer IT products with minimal customer impact, on time, on schedule, on budget by managing global projects including resolving complex issues, coordinating global resources, tracking time and cost, and managing schedule, risk, change, and communications as directed. * All customer Standard Work and SDLC (System or Software Development Life Cycle) shall be followed, * Coordinate with external resources to track and manage overall project activities for customer programs The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. QUALIFICATIONS AND COMPETENCIES: * High School graduate at a minimum / some college experience preferred* Bachelor's degree in Computer Science or Information Technology. * Proven work experience as Desktop Support Engineer or Support Technician. * Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. * Knowledge of popular operating systems, software applications, and remote connection systems. * Ability to solve complex hardware and software issues. * Ability to travel and work after hours when necessary. * Excellent interpersonal skills. * Good written and verbal communication skills. * Have strong knowledge and use of project management methodologies and tools * Demonstrated success in leading IT projects through project management discipline and effective communications * Ability to lead large team meetings, creating, tracking and communicating project, requirements, plans, schedules, and developing detailed documentation to help identify gaps and address challenges or roadblocks within the project. * Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives * Understanding of inter-dependencies between technology, operations and n business needs * Self-starter who can deliver results with minimal guidance * Customer focus, with strong interpersonal written/verbal communication, organizational and leadership skills * Ability and desire to quickly learn new technologies * Must be able to lead more than one project at a time * 5+ years hands on Project Management/Program Management * Understanding of business separation activity * Understanding of Mergers and Accusations * Proven record of accomplishment of delivering large complex projects. * Ability to work within tight time frames * Able to manage internal and external customer relationships and expectations, * Able to work effectively in a complex, diverse, and changing environment. * Proven ability to communicate effectively with technical and non-technical business partners. * Proven ability to communicate effectively with senior management * Proven ability of collaboration and strong customer support * PMP certification * Computer Science Degree * ITIL certification Mental and physical requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Understand and observe all company safety standards. * Must be highly mobile, able to access all areas of the premises; * Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects; * Ability to work over eight hours in a work day, and over 40 in a work week as necessary; * Must be able to perform bending, twisting, stooping, reaching, and lifting of equipment of at least 10 pounds. * Use of close vision and fine motor skills to detect quality issues * Occasional communication with supervisor or other employees. * Is frequently required to use arms, hands and fingers to reach and grasp. * Vision abilities including close vision and the ability to adjust focus

Keywords: Specialty Printing, New England , Information Technology Project Manager, Executive , East Windsor, Northeast