Sr Consumer Affairs Manager

Company: Medtronic GmbH
Location: North Haven
Posted on: April 10, 2021

Job Description:

Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Careers that Change Lives A Day in the Life POSITION RESPONSIBILITIES MAY INCLUDE THE FOLLOWING AND OTHER DUTIES MAY BE ASSIGNED: Provides administrative expertise in receipt, processing, monitoring and reporting of product defect complaints, serving as primary contact. Addresses and expedites product complaint investigations under the company's complaint policy and procedures, and ensures compliance with government regulations. Monitors complaint investigation activity and provides suggestions to appropriate company authorities to modify existing manufacturing or packaging process based upon pattern and related analyses. Provides technical expertise to optimize complaint processing systems. Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company's complaint handling procedure. Must Have: Minimum Requirements

• Bachelors degree required
• Minimum of 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience Nice to Have
  • Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.
  • Preferred advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience.
  • Requires broad management knowledge to lead project teams in one department.
  • Communicates with internal and external customers and vendors concerning ongoing operations, programs or processes. Influences across functions and businesses while balancing divergent objectives to gain cooperation of other parties .
  • May interact on issues that have externally divergent objectives. About Medtronic
    
    Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
    We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
    
    Physical Job Requirements
    
    The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America) It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here .

Keywords: Medtronic GmbH, New England , Sr Consumer Affairs Manager, Executive , North Haven, Northeast