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Commercial Services Manager

Location: Newtown
Posted on: January 16, 2022

Job Description:

Charter Communications currently seeks a Commercial Services Manager (CSM) for our Small Medium Business Sales Channels. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

The Commercial Services Manager (CSM) works as part of a cohesive account team functioning to support a defined list Small Medium Business Accounts. The CSM will act as the project manager on large business sales coordinating with Sales, Sales Support, Construction and Field Operations and other internal teams to ensure a smooth sales and installation process. Solve problems, develop and distribute account status reporting, review construction projects and installation timelines and work to manage all aspects of the sales and installation process. This is a multi-faceted role that requires versatility, attention to detail, dependability and commitment to customer satisfaction.


Ability to work as part of a cohesive account team, including Sales, pre and post-sale technical teams, order management, and other teams in a demanding environment.Ability to establish multiple, internal working relationships within various levels of the organization, and act as steering committee to identify and address issues.Act as facilitator between sales support, construction, field operations, etc. throughout the sales and installation processes.Participate in customer kick-off calls and other planning sessions as it relates to sales and installation.Prepare daily, weekly, monthly sales status updates on assigned orders. Knowledge and understanding of multi-site processes. Assist with order flow, project and order management, installations, changes, etc.Proactively manage all aspects of projects and other requests to completionAbility to effectively solve problems independently; manage complex issues and escalationsTake initiative and think creatively and critically to identify process gaps.Aggressively research various and multiple avenues to find resolution to an issue when one is not readily availableExcellent verbal and written communication skills, including proficiency in Microsoft Office.Flexibility when it comes to tasks, priorities, schedule, and travel.
2+ years of account management experience, preferably in telecommunications industryEffective leadership skills and qualitiesVersed in giving presentations to large groups and speaking with customers, internal and externalExperienced in coordinating and running meetings with various, cross-functional groupsProven track record of building strong working relationships with master agents and their partners.Comfortable escalating within various levels of the organizationSelf-directed with the ability to handle simultaneous tasks while working efficiently and effectively
Education and Experience:
Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience.

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.

Travel Requirements:
Travel 0-5%

MCM300 296911 296911BR

Keywords: SPECTRUM, New England , Commercial Services Manager, Executive , Newtown, Northeast

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