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Practice Manager - NHMP Norwalk Primary Care - Norwalk, CT

Company: Nuvance Health
Location: Norwalk
Posted on: January 16, 2022

Job Description:

Excellent Practice Manager Opportunity Primary Care Norwalk, CT (50 Miles from New York City)

Nuvance Health has an exciting opportunity for an experienced medical practice manager working in Norwalk, Connecticut. The manager will provide supervision and support to Norwalk Primary Care. We are located in suburban Fairfield County, about 50 miles northeast of New York City. We offer a highly competitive benefits package including health, dental, vision, life insurance, disability, generous paid time off, and matching 401K.

Summary

The Practice Manager for Norwalk Primary Care is responsible for providing leadership, management, and oversight to their assigned medical practice(s). The Practice Manager works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and the patient experience while supporting the operations and clinical staffs ability to provide safe, efficient, and patient-centered care. The Practice Manager is responsible for managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance.

Responsibilities

  • Manages the day-to-day operations of the medical practice including oversight of Schedulers, Prior Authorization Representatives, Registered Nurse, Licensed Practical Nurse, clerical support staff and clinical support staff
  • Develops and implements short-term and long-term goals in conjunction with leadership to grow the business and increase market share based on Nuvance Health mission, vision, and values.
  • Analyzes, measures, monitors, and meets key performance indicators (KPIs). Pro-actively resolves issues and addresses barriers preventing practice(s) from meeting objectives.
  • Manages and monitors provider scheduling templates, On-Call Schedules, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards.
  • Manage and monitor staffing levels to established system benchmarks, participate in staff hiring process, SBAR development, DRIVE Tool, staff orientation, performance reviews and any disciplinary action.
  • Proactively solve problems, administrative issues, or patient complaints in a timely manner.
  • Oversee the training and education of staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations.
  • Ensures that all front-end processes are clear and well executed to support a positive patient experience as well as efficient and accurate billing.
  • Holds monthly meeting with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members.
  • Meets with providers monthly to review provider dashboard results, profit and loss statements and practice variances. Works collaboratively with Physician Leads to develop action plans for meeting or exceeding KPI, Quality Reporting and communicates these actions plans to clinicians. Ensures that all teams and all locations are informed and able to respond to changing goals and objectives.
  • In conjunction with Medical Practice Leadership, develops capital needs list and reviews operating budgets and ensures that budgets are met.
  • Manages and maintains medical practice physical plant, equipment, and inventory control.
  • Provides oversite of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department.
  • Provides guidance and assistance with scheduling new provider interviews, onboarding, and any health plan credentialing activities.
  • Participates in HVI-W leadership meetings, employee engagement initiatives, goal setting, etc.
  • Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).
  • Performs other duties as required.
    Requirements
    • Bachelors degree required or equivalent experience.
    • Managing a minimum of 2 practice locations
    • Requires three to five (3-5) years progressive management experience in a medical practice or integrated health system.
    • Prefer: Masters Business or Healthcare Administration (MBA or MHA)
    • Proficiency in Excel, Word, PowerPoint, Outlook, and database applications required.
    • Working knowledge of practice management and electronic medical record software systems, (Soarian/Cerner preferred).
    • Ability to travel within Nuvance Health system locations.
    • Ability to take abstract, complex and/or technical information and break it down for a variety of audiences in a way that is meaningful for them.
    • Excellent written and verbal communications skills.
    • Strong knowledge of ICD-10, CPT & HCPCS coding required.
      About Nuvance Health

      Nuvance Health serves 1.5 million residents across New York and Connecticut and includes more than 2,600 aligned physicians, 12,000 employees, seven hospitals (Danbury Hospital, New Milford Hospital, Northern Dutchess Hospital, Norwalk Hospital, Putnam Hospital Center, Sharon Hospital, and Vassar Brothers Medical Center), a large network of primary care and specialty practices, and multiple affiliated organizations.

      For more information or to apply for this position, please contact Stephanie Ramirez, Recruiter, via email stephanie.ramirez @nuvancehealth.org

      Location: Norwalk-497 Westport Ave

      Work Schedule: Day 8, Monday-Friday, 745-530

      Org Unit: 11; Department: Norwalk Primary Care; Exempt: Yes; Grade: S10

      Essential

      Working conditions:
      • Some manual skills / motor coord & finger dexterity
      • Little or no potential for occupational risk
      • Sedentary/light effort. May exert up to 10 lbs. force
      • Generally pleasant working conditions.
        EOE, including disability/vets

        We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.by Jobble

Keywords: Nuvance Health, New England , Practice Manager - NHMP Norwalk Primary Care - Norwalk, CT, Executive , Norwalk, Northeast

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