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VP Sales & Strategic Clients (NY, NJ, CT)

Company: Change Healthcare
Location: Norwalk
Posted on: January 16, 2022

Job Description:

  • Influence superior customer service delivery through strong intercompany relationships. Lead client issue resolution using standard process/procedures in coordination with supporting resources that ensure the highest quality customer service in every client interaction.
  • Proactively own and manage service delivery escalation for high-visibility and high-touch customer relationships by addressing concerns and objections to ensure high-quality follow-up for client concerns. Facilitate the coordination of efforts among Change Healthcare's support organizations including but not limited to Customer Support, Technical Support, Operations, Product Development, Product Management, Product Marketing, Sales and Executive Leadership.
  • Diplomatically manage, measure, track, and resolve customer administrative issues to ensure their timely resolution and ensure contractual compliance and
  • The Role of the VP, Strategic Accounts is to provide dedicated account leadership, coordination, and oversight to a very high revenue and/or strategic growth customer(s). This is a highly visible role within the company, supporting the growth and retention of our most valued and highest profile customers. Your focus will be on building relationships with Change Healthcare's most important customers and developing partnerships with internal parties.A successful VP, Strategic Accounts will consistently exhibit the following attributes:
    • CUSTOMER - Creates a trusted advisor relationship with key stakeholders within the customer organization. The Strategic Account Manager demonstrates a deep understanding of the market forces affecting our customers and offers insight into new ways Change Healthcare can provide greater value. The Strategic Account Manager must be a change agent by articulating the case for change and helping the customer realize the improved business impact of appropriate use of Change Healthcare services.
    • BUSINESS -The Strategic Account Manager is responsible for sustainable growth through routinely partnering with the Change Healthcare Sales Organization and other Change Healthcare personnel to strategize on ways to create new opportunities within the accounts they service. This role is responsible for the profitability of Change Healthcare's services through contract management, including Service Level Agreements, product utilization and revenue growth.
    • DELIVERY - The Strategic Account Manager must be proficient in understanding the entire Change Healthcare RCM services/product portfolio and be able to articulate the value of these offerings to our customers. This individual will partner with our customers to ascertain their business priorities to develop short- and long-term strategies for delivery of Change Healthcare services and products that align with their business objectives. The Strategic Account Manager is responsible for excellent delivery of services across all lines of business.
    • LEADERSHIP - This role requires strong communications skills and imaginative, bold thinking in all situations. At times, the Strategic Account Manager must be able to lead teams comprised of various internal resources, partners, and customer resources. The individual must display Executive presence and confidence to manage executive relationships internally and with the customer.What will be my duties and responsibilities in this job?
      • Leverage best practices to identify customer needs and opportunities for CH to competitively position and differentiate products and services for client business retention (60%) and new business (40%) growth. Regularly engage with customer executive stakeholders and internal resources to develop and execute strategic business plans that support growth, provide measurable value, and increase client engagement/loyalty.
      • Provide leadership and be accountable for external and internal sales and customer service activities including renewal planning, pricing and contract negotiations, product roadmaps, implementation activities and support escalation that strengthen relationships with client leadership and deliver on financial targets.
      • Develop highly effective relationships across all departments to coordinate contract deliverables are understood and managed effectively.What are the requirements needed for this position?
        • Bachelor's Degree
        • Master's Degree in business or related field preferred
          • 8-10 years of experience as an Account Manager or similar role, with emphasis on client accounts within healthcare revenue cycle management
          • Minimum of 8 years of progressive customer account experience
          • At least 5 years of experience with healthcare revenue-cycle management
          • Strong contracts, pricing negotiation experienceWhat other skills/experience would be helpful to have?
            • Possess personal qualities of integrity, credibility, and commitment to Change Healthcare's Vision and Values with a proven track record demonstrating good business judgment, an ability to make decisions, and a passion for excellence.
            • Proven ability to manage and establish credibility with a large healthcare provider organization at VP level and above.
            • Ability to demonstrate supportive cross-functional relationships with peers, clients, partners, and corporate management.
            • Must be detail oriented, organized, possess ability to multi-task and work independently.
            • Excellent people and influencing skills, with an ability to partner with a dynamic leadership team and navigate enterprise politics and matrixed relationships
              • What are the working conditions and physical requirements of this job?
              • General office demands
              • How much should I expect to travel?
              • Willingness and ability to travel up to 70% of the time / Current State: We are all traveling to meet customers
              • Territory: NY, NJ, CT
              • Preference for candidates based out of: NY, NJ, CT
              • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!COVID MandateAs a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.Equal Opportunity/Affirmative Action StatementChange Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Keywords: Change Healthcare, New England , VP Sales & Strategic Clients (NY, NJ, CT), Executive , Norwalk, Northeast

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