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Business Process Manager II-REMOTE

Company: TD Bank
Location: Falmouth
Posted on: May 16, 2022

Job Description:

TD DescriptionAbout TD Bank, America's Most Convenient Bank - TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth -, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit DescriptionThe Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.Department Overview--- Supports and/or lead facets of strategic projects/initiatives on behalf of Business Optimization within US Customer Assistance--- Provide business support and control function development within identified areas of focus--- Prior experience with Agile and PDLC project methodologiesJob RequirementsMust be eligible for employment under regulatory standards applicable to the position.Facilitates the documentation of all processes and controlsServes as the subject matter expert on all of the units functions and processesDefines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategyLeverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processesChallenges existing processes and makes change recommendations as necessaryIdentifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completionEnsures alignment with customer expectations to deliver a WOW! experiencePartners with unit managers to provide support as neededManages the technology change control process as neededWorks on, and occasionally lead, special projects as neededResponsible for 3 6 processes of medium to high complexityUnderstands and contribute to the achievement of business strategy, goals and objectivesIdentifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the businessGathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processesPrioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelinesRepresents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processesUses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicableEnsures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriateParticipates as a member of the team in executing assigned deliverables within specified parametersKeeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activitiesSupports the project team and the business by continuously developing knowledge in own areaLeads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedbackQualificationsBachelors degree7+ years bank operations experienceStrong PC skills including but not limited to Microsoft Suite softwareAptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertiseSkilled in research, analysis, problem solving, metrics and reportingAbility to identify process gaps and weaknessesStrong interpersonal and influence skills to enable change without direct controlAbility to prepare and present findings and recommendations in a methodical mannerSkilled in time management and driving tasks to completionStrong verbal and written communication skillsDemonstrates leadership skillsAbility to consult on the largest and most complex projectsInclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Keywords: TD Bank, New England , Business Process Manager II-REMOTE, Executive , Falmouth, Northeast

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