Business Process Manager II-REMOTE
Company: TD Bank
Location: Falmouth
Posted on: May 16, 2022
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Job Description:
TD DescriptionAbout TD Bank, America's Most Convenient Bank - TD
Bank, America's Most Convenient Bank, is one of the 10 largest
banks in the U.S., providing more than 8 million customers with a
full range of retail, small business and commercial banking
products and services at approximately 1,300 convenient locations
throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas
and Florida. In addition, TD Bank and its subsidiaries offer
customized private banking and wealth management services through
TD Wealth -, and vehicle financing and dealer commercial services
through TD Auto Finance. TD Bank is headquartered in Cherry Hill,
N.J. To learn more, visit . Find TD Bank on Facebook at and on
Twitter at TD Bank, America's Most Convenient Bank, is a member of
TD Bank Group and a subsidiary of The Toronto-Dominion Bank of
Toronto, Canada, a top 10 financial services company in North
America. The Toronto-Dominion Bank trades on the New York and
Toronto stock exchanges under the ticker symbol "TD". To learn
more, visit DescriptionThe Business Process Manager II uses bank
operations knowledge and skills obtained through education and
experience to partner with the business lines he/she supports.
Analyzes current business processes and procedures to identify
opportunities for process improvement, increase operational
efficiency, provide business line project support, develop and
maintain metrics/service level reporting and serve as a subject
matter expert for assigned units.Department Overview--- Supports
and/or lead facets of strategic projects/initiatives on behalf of
Business Optimization within US Customer Assistance--- Provide
business support and control function development within identified
areas of focus--- Prior experience with Agile and PDLC project
methodologiesJob RequirementsMust be eligible for employment under
regulatory standards applicable to the position.Facilitates the
documentation of all processes and controlsServes as the subject
matter expert on all of the units functions and processesDefines,
designs, and supports process improvement initiatives across
multifunctional areas and ensures alignment with the overall
organizational strategyLeverages and partners with IT, Ops
Innovation and Excellence, Risk Management and other teams to drive
and deliver improvements to the processesChallenges existing
processes and makes change recommendations as necessaryIdentifies
points of process risks or potential failure and makes
recommendations to control risk, follow process through to
completionEnsures alignment with customer expectations to deliver a
WOW! experiencePartners with unit managers to provide support as
neededManages the technology change control process as neededWorks
on, and occasionally lead, special projects as neededResponsible
for 3 6 processes of medium to high complexityUnderstands and
contribute to the achievement of business strategy, goals and
objectivesIdentifies and recommends process improvements and/or
automation opportunities to enhance the productivity and
operational efficiency of the businessGathers, prioritizes and
explains user requirements to support project activities, process
improvements, systems development, etc.Serves as a consultant,
providing advice, business expertise, and recommendations on
business and/or operational processesPrioritizes and manage own
workload, and possibly the workload of others, in order to deliver
quality results and meet pre-determined timelinesRepresents the
business and provide coordination within the business, with
external service providers and other areas within the bank, on high
risk/impact, major projects, and/or operational processesUses
project management software / tools and applicable templates to
prepare documentation, track, monitor and report information, and
maintain database(s) as applicableEnsures accuracy in preparing and
promptly completing all required supporting documentation for
assigned projects/tasks (i.e., reports, change requests,
presentations, invoices, correspondence/communications, tables,
charts, files, etc.)Identifies, takes ownership and/or assists with
resolution of issues as they arise, or escalation of issues as
appropriateParticipates as a member of the team in executing
assigned deliverables within specified parametersKeeps business
leaders and other team members informed and up-to-date about the
status/progress of projects, and all relevant or useful information
related to day-to-day activitiesSupports the project team and the
business by continuously developing knowledge in own areaLeads and
manages a team of direct reports, ensuring continuous development
of the team through ongoing coaching and
feedbackQualificationsBachelors degree7+ years bank operations
experienceStrong PC skills including but not limited to Microsoft
Suite softwareAptitude and training in Lean, Six Sigma and AOM with
goal of getting some level of certification and expertiseSkilled in
research, analysis, problem solving, metrics and reportingAbility
to identify process gaps and weaknessesStrong interpersonal and
influence skills to enable change without direct controlAbility to
prepare and present findings and recommendations in a methodical
mannerSkilled in time management and driving tasks to
completionStrong verbal and written communication
skillsDemonstrates leadership skillsAbility to consult on the
largest and most complex projectsInclusivenessAt TD, we are
committed to fostering an inclusive, accessible environment, where
all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the
diversity of our customers and communities in which we live in and
serve, and creating an environment where every employee has the
opportunity to reach their potential. If you are a candidate with a
disability and need an accommodation to complete the application
process, email the TD Bank US Workplace Accommodations Program at .
Include your full name, best way to reach you, and the
accommodation needed to assist you with the application
process.EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
Keywords: TD Bank, New England , Business Process Manager II-REMOTE, Executive , Falmouth, Northeast
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