Manager, Client Service - BASES Expanded Verticals
Company: Humanity
Location: Wilton
Posted on: May 16, 2022
Job Description:
Job DescriptionCompany Description
Jobs for Humanity is dedicated to building an inclusive and just
employment ecosystem. Therefore, we have dedicated this job posting
to individuals coming from the following communities: Refugee,
Neurodivergent, Single Parent, Blind or Low Vision, Ethnic
Minority, and the Previously Incarcerated.
If you identify with any of the following communities do not
hesitate to register, even if you feel that this particular
opportunity is not the right fit for you.
Company Name: NielsenIQJob Description
Company DescriptionWith best in class research and predictive
analytical tools, the BASES Expanded Verticals team provides
comprehensive, end to end consulting for our global Tech, Household
Durables/Electronics, and Gaming clients. From identifying white
space for new product innovation, to optimizing product features
and messaging that inspire a purchase, with BASES Expanded
Verticals, you will work with industry leading marketers and see
your work come to life.The BASES Expanded Verticals team is a key
part of BASES growth strategy. BASES is the global leader and
gold-standard for helping our clients identify, develop and launch
new innovations, impactful messaging, compelling designs and
optimal activation to realize their growth strategies. BASES has
decades of successful leadership across fast moving consumer goods,
with the Expanded Verticals teams focused to extend beyond
traditional Consumer Packaged Goods. We are the fastest growing and
biggest driver of incrementality for the global BASES enterprise.
Our teams operate in an end-to-end model where everyone is
responsible for opportunity identification, strategic consultation,
client management, analytics and reporting.Be curious. Be creative.
Be collaborative. Be forward thinking. Join the BASES Expanded
Verticals team and work with our clients as a consultant, a problem
solver and the voice of our growing expertise in the Tech &
Electronics industries. Job DescriptionWhen you join the Nielsen
team, you're signing up for an experience that requires
flexibility, curiosity, and passion. As a Manager, Client Service
you will:
- Have ownership of high quality client deliverables
- Act as a strategic client partner and trusted advisor to key
and complex clients
- Be accountable for supporting the region in achieving and
exceeding revenue targets through excellence in partnership with
your Sales colleagues
- Have accountability for knowledge management, including client
playbooks, best practices, vertical expertise, etc.
- Work closely with the Global Expanded Verticals Leadership team
and BASES product leadership to ensure BASES bundle of products and
services are robust and actionable for the industries
- Coach analysts on projects, guiding the development of quality
analyses
- Drive capacity planning activities, to ensure work is being
done efficiently and in a timely mannerResponsibilities
- Client Leadership
- Leads client meetings, presents study results and conducts
external presentations, as appropriate
- Manages the overall success of client deliverables
- Accountable for the success of assigned projects
- Prepares and presents study results to clients
- Maintains client standards: deliverables, terminology,
questionnaire standards, study designs, etc. and creates client
playbooks
- Resolves or seeks support for resolution of project issues to
maintain timing and delivery standards
- Acts as final reviewer for project work, excluding forecasts,
for small/simpler projects
- Client Satisfaction
- Works closely with Sales team to understand clients' business
priorities and opportunities for engagement
- Provides detailed feedback to inexperienced analysts and drives
development of senior analysts to ensure high quality client
deliverables
- Assist with special projects to provide extra value to
clients
- Analytical Excellence
- Strong understanding of all Nielsen Innovation
services/tools
- Well-versed in non-standard study types (ie restage, future
state, complex optimization, etc)
- Ability to land complex results in a simple story
- Participate in thought leadership
- Talent Management
- Provides analysts coaching and feedback on a study by study
basis
- Identify development areas for analysts, looking for
opportunities to stretch and grow junior talent and communicates it
to Analytics team
- Celebrate success and milestones of junior level
associates
- Works with senior management to ensure adequate resourcing to
manage future client demand
- May have a direct report within CS
- Corporate Contributions
- Takes on opportunities to contribute to the broader
organization through task forces and special
projects.Qualifications
- Detail orientation and strong organization skills
- Strong written and verbal communication skills
- Ability to think strategically about training and development
needs
- Strong working knowledge of Innovation Practice products and
services, and ability to execute a variety of complex projects with
limited support
- Works with the VP-DIRs to help execute analytic strategy
- Strong interpersonal skills and ability to deal with a variety
of performance situations
- Drive success of projects independently
- Ability to think strategically about client objectives; connect
insights outside of project siloAdditional InformationYou'll
quickly discover that market research is critical to succeeding
with customers. While no other company in the world comes close to
having the level of insights into consumers that NielsenIQ does,
that's not all that sets us apart.When you ask, "what's your
favorite part of working at BASES?" you will undoubtedly hear "the
people!" We take immense pride in the work that we do and how we do
it. That is why maintaining the fun, collaborative BASES culture is
one of our top priorities whether we're working from home or the
office. Some of the programs that help to define us include:
- BASES Sunshine Committee organizes trivia, happy hours, our
annual Thanksgiving potluck and more because fun is more than a
buzzword, it's a priority.
- BASES Pro Bono Minority Business Consulting Initiative allows
us to use our skills to build a better world. We are committed to
helping minority-owned and operated businesses win because it is
integral to see the representation of the world around us reflected
in the clients we serve and communities we measure.
- BASES Health & Wellness Committee offers the opportunity to
participate on sports teams, in 5Ks, to share healthy recipes, and
more because staying active and healthy allows for a better balance
between work and home.
- BASES Diversity & Inclusion Book Discussion Panel allows us the
opportunity to purposefully explore diverse thoughts and learn from
each other's experiences and perspectives. We're currently reading
How to be an Antiracist by Ibram X. Kendi. Our Operating Principles
- Invest in relationships
- Boldly lead
- Creative & agile
- Go fast!!!
- Make fun a priorityAbout NielsenIQ NielsenIQ is a global
measurement and data analytics company that provides the most
complete and trusted view available of consumers and markets
worldwide. We provide consumer packaged goods
manufacturers/fast-moving consumer goods and retailers with
accurate, actionable information and insights and a complete
picture of the complex and changing marketplace that companies need
to innovate and grow. Our approach marries proprietary NielsenIQ
data with other data sources to help clients around the world
understand what's happening now, what's happening next, and how to
best act on this knowledge. We like to be in the middle of the
action. That's why you can find us at work in over 90 countries,
covering more than 90% of the world's population. For more
information, visit www.niq.com.NielsenIQ is committed to hiring and
retaining a diverse workforce. We are proud to be an Equal
Opportunity/Affirmative Action-Employer, making decisions without
regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability status, age, marital status, protected veteran status or
any other protected class.
Keywords: Humanity, New England , Manager, Client Service - BASES Expanded Verticals, Executive , Wilton, Northeast
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