Sr. Client Success Manager
Company: Kantar
Location: Auburn
Posted on: June 26, 2022
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Job Description:
WE GO BEYOND THE OBVIOUS, USING INTELLIGENCE, PASSION AND
CREATIVITY TO INSPIRE NEW THINKING AND SHAPE THE WORLD WE LIVE IN.
TO START A CAREER THAT IS OUT OF THE ORDINARY, PLEASE APPLY...
Kantar's Profiles Division is looking for a Market Research Client
Success Manager who will be responsible for managing and overseeing
the end-to-end execution of online research projects while
cultivating strong relationships with internal clients and
cross-functional internal resources. This individual will be
responsible for managing multiple projects simultaneously, handling
sample management and data collection processes efficiently and
effectively, and liaising with our Kantar colleagues to deliver
results to the client teams that meet the highest quality
standards.
At Kantar, our research data illuminates. It provides clarity,
reveals information and empowers brands and marketers to make sound
decisions. A trusted global partner for digital data collection,
our expertise, sampling methodologies and innovative technologies
provide a deep understanding of consumer opinions and
behaviors.
**KEY OUTCOMES**
- Supports existing account relationships to ensure they remain
healthy, productive, profitable and mutually beneficial, with the
goal of securing repeat business and achieving targeted
revenues.
- Manage all end-to-end project level details including:
- Coordinates and manages internal data collection activities to
client specifications, on time and on budget.
- Ensures project design meets client needs by providing
consultation to clients concerning online research and sampling
best practices.
- Communicates with Account Lead and Operations Management to
apprise them of study status and any issues that require additional
attention.
- Proactively contacts internal clients by phone and email to
finalize project specifications and to provide consultative updates
throughout the project life cycle.
- Follows quality assurance procedures to ensure quality and
accuracy; identifies and communicates potential problems to
appropriate colleagues to drive a resolution.
- Manages third-party partners and outsourcing vendors to deliver
the highest levels of client satisfaction.
- Supports existing account relationships via strategic
conversations with Sales and Pricing to ensure accounts remain
healthy, productive, profitable and mutually beneficial, with the
goal of securing repeat business and achieving targeted
revenues.
- Supports between one and a half million and two million dollars
in revenue annually.
**CAPABILITIES**
- Bachelor's Degree, preferably in Market Research, Marketing,
Statistics, Economics, Business or a related field.
- Quality-focused with attention to detail and accuracy.
- Able to manage multiple accounts and projects under tight
concurrent deadlines.
- Excellent communication skills - specifically how to distill
issues, manage client expectations, act as a trusted advisor and
communicate in a timely manner under pressure.
- Adept at using technological resources including MS Office
including Excel, and an aptitude for using web-based survey tools.
Power BI experience is a plus.
**PRIVACY DISCLOSURE:**
Please note that by applying to this opportunity you consent to the
personal data you provide to us to be processed and retained by The
Kantar Group Limited ("Kantar"). Your detailswill be kept on our
Internal ATS (Applicant Tracking System) for as long as is
necessary for the purposes of recruitment, which may include your
details being shared with the hiring manager.
**KANTAR REWARDS STATEMENT**
At Kantar we have an integrated way of rewarding our people based
around a simple, clear and consistent set of principles. Our
approach helps to ensure we are market competitive and also to
support a pay for performance culture, where your reward and career
progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and
creativity to inspire new thinking and shape the world we live in.
Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and
supportive working environment where people feel included, accepted
and are allowed to flourish in a space where their mental health
and well being is taken into consideration.
We want to create a more diverse community to expand our talent
pool, be locally representative, drive diversity of thinking and
better commercial outcomes.
Kantar is the world's leading data, insights and consulting
company. We understand more about how people think, feel, shop,
share, vote and view than anyone else. Combining our expertise in
human understanding with advanced technologies, Kantar's 30,000
people help the world's leading organisations succeed and grow.
Keywords: Kantar, New England , Sr. Client Success Manager, Executive , Auburn, Northeast
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