Retail Supervisor/Manager

Company: Stratton Mountain Resort
Location: Lebanon
Posted on: August 8, 2022

Job Description:

Please note, this position is located at Stratton Mountain Resort in Stratton Mountain, VT
COMPANY OVERVIEW At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. - We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. - BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? -Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks for our seasonal team members including: -

• Stratton season pass for all employees
• Free or discounted (depending on classification) season pass for dependents - this includes spouse & children under 26 years old
• Alterra Mountain Company Employee Pass - free lift access & discounts at all Alterra owned resorts - dependents too!
• Unlimited introduction letters for 50% off day tickets at IKON partner resorts
• Discounted golf and fitness center memberships
• Elevated retail discounts
• Food & Beverage discounts
• 12 - $25 lift tickets for your friend & family guests
• Onsite medical clinic
• 401(k) with company match
• Generous vacation/sick plan Essential Job Functions
  • Hire staff & insure that they have all the right tools to do their jobs on a weekly/daily basis.
  • Communicate clearly with staff and other members of the Retail Team.
  • Hold weekly staff meetings. Continually strive to improve employee training. -
  • Guide and discipline with empathy & fairness. Perform staff evaluation within given time frames.
  • Uphold Stratton's company values, goals and objectives.
  • Be accountable for all security issues involving cash handling, theft, liability & premises.
  • Instill good safety practices in staff.
  • Work with Group Manager in preparing operating & capital budgets, including labor and in completing monthly variance reports.
  • Responsible for retail inventory, counts, reconciliation, store transfers, theft procedures, and warranty returns and all related paper work.
  • Review product mix, OTB and stock levels with the Head Buyer on a regular basis. Assist with buying as directed by Head Buyer.
  • Develop merchandising plan with buyer & Group manager. Maintain the merchandising plan for the entire store on a regular basis.
  • Develop staff/customer focus group on products. Canvas customers/gather customer opinions on the current products and what they would like to have access to purchase.
  • Continue to build and maintain the image of Stratton Retail with fellow employees and resort guests.
  • Participate in all retail/rental & corporate training programs.
  • Develop relationships with our valued guests.
  • Strengthen and maintain a strong working relationship with the staff & vendor customer service.
  • Continually exceed our guest expectations and create memories for guests & employees, not only in retail but also as a resort.
  • And any other duties that maybe deemed appropriate that you are required to do to enhance the business in the work place.
  • Maintain a clean and inviting retail location. Experience and Education Requirements
    • Must have High School Diploma or equivalent
    • Previous retail experience, leadership experience preferred Qualifications, Knowledge, Skill and Ability Requirements
      • Must be at least 18 years old
      • Capable of working & excelling in a challenging & competitive environment
      • Computer literate
      • Strong communication and organizational skills, detail oriented
      • Strong people skills, a team player
      • Creative, outgoing, and engaged
      • Passion for the outdoors, fashion & functionality
      • Creating an atmosphere that fits the location PHYSICAL DEMANDS AND WORKING CONDITIONS - This position may be required to work evenings, weekends and holidays.
        • Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems.
        • Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours.
        • Must be able to lift up to 50 on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
        • Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis.
        • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
        • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
        • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
        • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
        • Requires manual dexterity to use and operate all necessary equipment and products.
        • Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions An Equal Opportunity Employer

Keywords: Stratton Mountain Resort, New England , Retail Supervisor/Manager, Executive , Lebanon, Northeast