Retail Regional Branch Manager Tier 2
Company: Citizens
Location: North Hero
Posted on: August 8, 2022
|
|
Job Description:
Description
As a Regional Manager (RM) you are a pivotal role in achieving
business results through people by bridging retail strategic
objectives to branch behaviors and deliverables. The RM is the
primary coach and advisor to the branch manager (BM) to ensure that
business processes and a branded customer experience are being
implemented consistently. As a leader, you will drive regional and
branch performance, sales growth, and customer satisfaction through
visible leadership, performance management, key partnerships,
prioritization, planning, and problem resolution. As an ambassador
for Citizens Bank, the RM is a visible representative in the
community cultivating referral and prospecting opportunities.
Identifying a pipeline of diverse talent for current needs as well
as developing future leaders is a critical component to the RM
role. This person utilizes their strong interpersonal and
communication skills, credibility and presence to inspire others,
build critical partnerships and cultivate relationships both inside
and outside the business. In a P&L environment understanding
the financials, key business drivers, and using that understanding
to influence sound decision making will be critical to overall
success. This role is responsible for regional compliance with bank
policies, procedures, and operational integrity.
This position reports to the Retail Director/District Sales
Manager.
Success in this front-line role can lead to both short and long
term career opportunities in Retail, including, but not limited to
Market Coaching Manager, District Sales Manager and Retail
Director.
--- Create a Service Environment: Build and promote branch
identity, drive sales and promote overall ownership and
accountability for improving customer service and branch
success.
--- Manage a High Performing Region: Show accountability by taking
ownership of the business and willingness to make customer-focused
decisions when needed.
--- Coach and Develop to Drive Results: Assist colleagues in
achieving their developmental goals and career aspirations.
Qualifications
As a Regional Manager your primary responsibilities include:
--- Attracts, Develops and Retains Talent
--- Creates a Sales Environment
--- Remotely Manages a High Performing Region
--- Coaches and Develops to Drive Results through a Process
--- Diagnoses and Analyzes Data to Identify Performance Gaps
--- Demonstrates Excellent Written and Verbal Communication (both
in one-to-one settings as well as large group presentations)
--- Translates Strategy to Ensure Execution Excellence
--- Exhibits Superb Capacity Management, Time Management,
Prioritization, Delegation and Organization Skills
--- Displays Strong Financial Acumen, including Knowledge of
Banking Industry, Products, and Regulatory Understanding
--- Promote and ensure a positive work environment for employees
within the region.
--- Manage bank visibility/recognition in the communities within
the region
--- Demonstrated ability to lead, coach, motivates and develops
staff
--- Proven track record with sales and new business development in
conjunction with meeting/exceeding individual and team sales
goals
--- Proven ability to manage multiple franchise profit and loss
objectives
--- Excellent oral, written and presentation skills
--- Multiple branch management experience required
Education, Certifications and/or Other Professional
Credentials:
--- Bachelor's Degree highly desired
--- High School degree or equivalent required
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday through Friday, some weekends and evenings
required
Why Work for Us
At Citizens, you'll find a customer-centric culture built around
helping our customers and giving back to our local communities.
When you join our team, you are part of a supportive and
collaborative workforce, with access to training and tools to
accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide
equal employment and advancement opportunities to all colleagues
and applicants for employment without regard to age, ancestry,
color, citizenship, physical or mental disability or perceived
disability, ethnicity, gender, gender identity or expression,
genetic information, genetic characteristic, marital or domestic
partner status, victim of domestic violence, family
status/parenthood, medical condition, military or veteran status,
national origin, pregnancy/childbirth/lactation, colleague's or a
dependent's reproductive health decision making, race, religion,
sex, sexual orientation, or any other category protected by
federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its
respective affiliates.
Keywords: Citizens, New England , Retail Regional Branch Manager Tier 2, Executive , North Hero, Northeast
Click
here to apply!
|