Convenience Store Manager

Company: Maplefields & R.L. Vallee, Inc.
Location: South Burlington
Posted on: November 27, 2022

Job Description:

Job: Convenience Store Manager
The primary role of the Store Managers at Maplefields is to lead their team to success by training their staff members effectively every day and by giving them opportunity to grow, learn and develop their skills. You will be expected to set a positive tone and encourage the best customer service while ensuring that company standards are met at all times.

While every store and every community is unique, what drives success in this role and our company is your attitude and ability to lead, encourage and train your staff.

Tasks and Responsibilities:
Lead day to day store operations including scheduling, training, supervising staff, overseeing the food service and coffee program.
Recruit, hire, train and motivate positive individuals to become members of the team
Develop people for key positions including
Assistant Manager
Food Service Coordinator
Work with Food Service Coordinator to develop and grow an outstanding food Grab & Go as well as Made to Order food program
Manage inventory to maximize sales, control costs and reduce waste;
Manage cash balancing and accounting procedures.
Work to understand store profit drivers and controllable expenses including labor and cash/inventory variances
Develop business strategies to raise our customer pool, expand store traffic and optimize profitability
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Conduct personnel performance appraisals to assess training needs and build career paths
Resolve customer complaints in a positive manner utilizing office and management support staff when necessary
Work to resolve any staff member matters in a timely and professional manner. Utilize office and management support staff when necessary
Implement and enforce daily operating procedures to ensure store cleanliness standards are met, as well as food safety standards
Determine and support proper staffing to support needs of a 24/7 business
Follow merchandising and vendor policies/procedures and ensure that all staff members do the same. Ensure all merchandise is stocked and rotated, displays are attractive and priced correctly. Communicate any problems with merchandise pricing to the Price book and Marketing Departments.
Have the ability, availability and flexibility to perform established expectations of a staff member regularly, including covering shifts when necessary to ensure smooth store operation
Maintain the ability to adapt to ever-changing circumstances in a fast-paced environment
Be a shining example of well behavior, efficiency and high performance
Additional store manager duties as needed
Essential Functions:
Ability to work well individually as well as in a team environment
Excellent communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and great organizational skills
Analytical, critical thinking and problem solving skills
Ability to handle multiple projects simultaneously
Excellent interpersonal skills
Proven self-starter with demonstrated ability to make decisions
Proven leadership skills
Ability to learn and utilize the store's technology
Availability:
As a store manager, you are responsible for all aspects of the business and must have availability to respond to critical issues and coordinate critical business activities at any time. With a well trained team and assistant, a manager's should primarily work during normal business hours.
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Keywords: Maplefields & R.L. Vallee, Inc., New England , Convenience Store Manager, Executive , South Burlington, Northeast