MANAGER - OPERATIONS
Company: Hard Rock International
Location: Ledyard
Posted on: January 27, 2023
Job Description:
Hard Rock International (HRI) is one of the most globally
recognized companies with venues in over 70 countries spanning 265
locations that include owned/licensed or managed Rock Shops, Live
Performance Venues and Cafes. HRI also launched a joint venture
named Hard Rock Digital in 2020, an online sportsbook, retail
sportsbook and internet gaming platform. Beginning with an Eric
Clapton guitar, Hard Rock owns the worlds largest and most valuable
collection of authentic music memorabilia at more than 86,000
pieces, which are displayed at its locations around the globe. In
2022, Hard Rock Hotels was honored as the number one brand in
Outstanding Guest Satisfaction for the second year in a row among
Upper Upscale Hotels in J.D. Powers North America Hotel Guest
Satisfaction Study. This designation is the fourth consecutive year
the iconic brand has been among top brands in this category.HRI is
the first privately-owned gaming company designated U.S. Best
Managed Company by Deloitte Private and The Wall Street Journal for
the second year. Hard Rock was also honored as one of Forbes Best
Employers for Women, Diversity and New Grads and a Top Large
Employer in the Travel & Leisure, Gaming, and Entertainment
Industry. In 2021, Hard Rock Hotels & Casinos received first place
ranking in the Casino Gaming Executive Satisfaction Survey
conducted by Bristol Associates Inc. and Spectrum Gaming Group for
six of the last seven years. For more information on Hard Rock
International, visit www.hardrock.com or shop.hardrock.com.The
Operations Manager is responsible for departmental P & L expense
lines as designated by the General Manager. The Operations Manager
also supports cafe senior leadership in upholding all brand
standards and core values, while meeting or exceeding Hard Rock
business objectives.
- Demonstrate financial comprehension of the cafes budget and
P&L.
- Serve as a mentor and coach to develop hourly staff members
into Hard Rock brand ambassadors and industry leading customer
service stewards.
- Manage labor schedules in line with the cafes budget and
forecast models.
- Successfully run a department and/or cost center.
- Partner across all departments in an effort to support the team
in consistent execution of all systems and processes to deliver all
products and services to Hard Rocks brand standards.
- Support senior management in building a highly functional
hourly team who share a common vision and values surrounding the
overall success of the Cafe.
- Execute established brand standards within the Rock Shop as
well as think outside the box to harness potential opportunities to
grow retail sales through both staff and guest interaction.
- Foster an environment of customer service in which all team
members put the guest first in every situation.
- Execute established standards for overall guest satisfaction
that meet or exceed brand standards as determined by an objective
ranking systems.
- Remain an objective observer of the standards of service to
ensure guest expectations of the Brand & Cafe are upheld.
- Ability to engage with guests in regards to music both current
and past.
- Support senior management in attracting and retaining the most
exceptionally talented people available in the market and place
them in positions that leverage their skills and expertise for
maximum impact.
- Clearly define goals and expectations for team members using
performance review tools and hold your team accountable for
successful performance.
- Support staff development and advancement along well-defined
career paths.
- Serve as a Learning Coach developing, implementing, and
executing learning & developmental programs for all individuals
under his/her stewardship to drive continuous improvement and
employee retention.
- Possess a self-motivated approach to their own personal and
professionalThis job description reflects the positions essential
functions; it does not encompass all of the tasks that may be
assigned.EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- 3+ years in an Operations Managerial role with high volume
exposure in a casual- themed, full- service restaurant.SKILLS
- Ability to learn and bring "out of the box" ideas to their
team.
- Genuine enthusiasm and aptitude for serving people.
- Excellent verbal and written communication skills.
- High level of business acumen and common sense.
- Demonstrates strong problem solving skills through ability to
diagnose and implement solutions.
- Must possess strong communication and listening skills,
excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either
written or spoken, to communicate complex ideas.
- Ability to effectively pitch and present information in
one-on-one and group situations to media, customers, clients,
partners and other employees of the organization.
- Multiple language abilities a plus, fluency in English
required.PHYSICAL DEMANDS
- Ability to move throughout the corporate office and cafes
during visits (standing, walking, kneeling, and bending) for
extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and
wrists.
- Ability to express or exchange ideas verbally and perceive
sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work
with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects
(lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and
loud/noisy environment.
- Ability to travel via auto or airplane for long periods of
time. Native Americans receive preference in accordance with Tribal
Laws.Closing:Hard Rock International is an equal opportunity
employer. We live our motto LOVE ALL SERVE ALL, and strive to
foster an inclusive workplace culture for every team member. Hard
Rock welcomes and encourages applications from people with
disabilities. Consistent with the Americans with Disabilities Act
(ADA), it is the policy of Hard Rock to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability, unless such accommodation would cause an undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment, including the
application process. If reasonable accommodation is needed, please
contact a member of our Human Resources team.Disclaimer While this
is intended to be an accurate reflection of the current job,
management reserves the right to revise the current job or to
require that other or different tasks be performed when
circumstances change, (e.g. emergencies, changes in personnel,
workload, rush jobs or technical developments).Requisition Number:
2022-27262 External Company Name: Hard Rock Cafe International
(USA), Inc. Street: 350 Trolley Line Blvd,
Keywords: Hard Rock International, New England , MANAGER - OPERATIONS, Executive , Ledyard, Northeast
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