Associate Client Success Manager

Company: Digital United
Location: Farmington
Posted on: January 27, 2023

Job Description:

ZenSource is an open source platform designed to optimize and elevate app creation. We combine content management, enterprise hosting and support, training and an experience design system to deliver frictionless and more flexible authoring tools for marketers and a secure, supported architecture for developers.

At ZenSource, our passion to develop best-in-class and ever-evolving cloud-based martech software fosters an entrepreneurial climate with limitless opportunity for career growth, where motivated individuals work on top brands alongside the best developers, architects and designers in the industry.

The Customer Success Specialist role is to support with creating platform training materials, provide in-person/remote customer training sessions, and assist with ongoing support for customer requests, questions and issues related to the ZenSource content management platform.

Reports to: Client Success Manager

Responsibilities

• Support with on-boarding and training customers
• Develop platform training materials
• Build & strengthen customer relationships
• Manage incoming calls, emails and handle appropriate follow-up calls and emails
  
  Qualifications
  
  • Exceptional verbal communication skills, especially over the phone
  • Familiarity with content management systems is a plus
  • A positive, polite, confident, sincere and friendly disposition
  • Extremely organized, with effective time management skills
  • Ability to perform and deliver in a fast paced environment
    
    The Perks:
    
    • The best co-workers you'll ever find
    • Unlimited PTO
    • Medical, Dental, Vision, 401k
    • Annual bonuses for all levels
    • Ongoing training opportunities
    • Planned outings and team events (remote workers included!)

Keywords: Digital United, New England , Associate Client Success Manager, Executive , Farmington, Northeast