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Resort Appearance Manager

Company: Stratton Mountain
Location: Bennington
Posted on: September 21, 2023

Job Description:

Please note, this position is located at Stratton Mountain Resort inStratton Mountain, VTYear Round
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.


Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Examples of perks and benefits include:

  • Alterra Mountain Company Employee Pass - free lift access & discounts at Stratton and all Alterra owned resorts
  • Free or discounted Alterra Mountain Company season pass for dependents - this includes spouse & children under 26 years old
  • 50% off day tickets at IKON partner resorts
  • Free or discounted IKON pass
  • Discounted golf, mountain biking and fitness center memberships
  • Employee childcare rates & discounted seasonal programs for self & dependents
  • Retail and Food and Beverage discounts
  • Generous discounts on outdoor gear, apparel, rental cars, etc.
  • Discounted mountain bike &/or ski lift tickets for your friend & family guests
  • Onsite medical clinic
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, and FSAs
  • 401(k) plan with generous company match
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
  • Paid parental leave of up to 6 weeks
  • Company paid sick time for all, and FTO/Vacation time

    Additional perks & benefits for year round employees


    The Resort Appearance Manager is responsible for overseeing and maintaining the custodial & grounds operations and appearance of the Resort. This position oversees the snow removal, gardening, mowing, and custodial operations in and around the base lodges and office buildings. This manager and team will interact with all departments at the resort and will support all events. This is a full-time year-round position with a salary of $60,000/year.

    • Responsible for staff management including but not limited to hiring, scheduling, performance management, timecard management, coaching, training, and recognition
    • Pro-actively manage expenses and payroll; study costs, look for irregularities, and meet resort needs/demand
    • Collaborate with Senior Manager of Moutain Operations to create annual budgets
    • Establish contracts and preferred vendor relationships to negotiate best pricing possible
    • Oversee the resort-wide refuse, composting and recycling disposal programs
    • Maintain excellent guest and employee rapport to ensure customer satisfaction remains at the highest level possible (internal & external)
    • Engage with the guest feedback system, responding to applicable guest feedback receipts
    • Upkeep of internal communication boards to ensure staff is informed of resort events, department and divisional goals, guest feedback, HR communications, etc.
    • Create Action Plans for employee engagement and enablement
    • Oversee and participate in snow and ice removal to provide safe grounds for our guests & employees
    • Manage maintenance of department heavy machinery, vehicles, and other smaller assets
    • Attend daily, weekly and monthly meetings as required
    • Accountable for the timely completion and compliance of the required trainings of your team members, including orientation, service, safety and IT security trainings
    • Support resort appearance staff in daily operations when needed
    • Other duties as requested by Resort & Mountain Ops leadership team, VP of Operations or Senior Leadership Team

      This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.


      • 5 years of supervisory experience with a strong custodial or grounds maintenance background
      • 2 year college degree or related experience
      • Business acumen and financial management experience
      • Excellent communications skills
      • Valid Driver's License


        This position may be required to work evenings, weekends and holidays.
        • Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
        • Manual dexterity to operate a computer and other common office equipment on a constant basis.
        • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
        • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
        • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
        • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

          Mountain Environment:
          • The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
          • The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
          • Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
          • Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultraviolet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
          • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

            To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

            An Equal Opportunity EmployerRequired
            Job Industries
            • Other

Keywords: Stratton Mountain, New England , Resort Appearance Manager, Executive , Bennington, Northeast

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