Manager - Patient Access
Posted on: November 20, 2023
- Position Summary
- The Patient Access Manager at Memorial Hospital provides direct
oversight of Patient Access teams that complete functions including
Centralized Check In/Sign In for outpatient services, registration
of outpatient services, ED Registration and Admissions. At some
locations, the manager may also oversee switchboard services. The
manager oversees staff working 24/7 and is responsible for
providing leadership, support and direction in the application of
the Patient Access standards and principles of continuous
improvement. The scope of responsibility includes maintaining the
processes, data system accuracy and infrastructure ensuring that
MaineHealth receives timely payment for services provided or makes
alternative financial arrangements, and that patients receive
prompt clinical services. The Patient Access Manager ensures that
the financial goals and objectives based upon the department
metrics are achieved monthly for each area of responsibility.
Creates an environment where new ideas are encouraged. Reinforces
staff involvement in all improvement activities, develops
department goals and objectives which support the health system.
Maintains a full understanding of each role within the process and
its impact on the larger scope of the Revenue Cycle.
- Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: 2 year college degree or equivalent leadership
- License/Certifications: N/A
- Experience: 1-2 years in a related Healthcare Field and 1-2
years leadership experience preferred.
- Has the experience and analytical skills necessary to identify
innovative opportunities for improvement including process redesign
principles, organizing and overseeing the work of others to ensure
that objectives are performed in alignment with department
- A high level of self-activation and ability to work in a high
volume, fast paced work environment requiring prioritization of
multiple tasks simultaneously.
- Must have excellent verbal and written communication skills in
order to present and explain information to customers and
stakeholders. Communication skills include experience working with
Microsoft Office products.
- Customer service experience required including training in
customer service principles.
- Must be able to handle sensitive, stressful and confidential
situations and account information.
With a career at any of the MaineHealth locations across Maine and
New Hampshire, you'll be working with health care professionals
that truly value the people around them - both within the walls of
the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and
flexibility to plan for tomorrow - programs such as paid parental
leave, a flexible work policy, student loan assistance, training
and education, along with well-being resources for you and your
MaineHealth remains focused on investing in our care team and
developing an inclusive environment where you can thrive and feel
supported to realize your full potential. If you're looking to
build a career in a place where people help one another deliver
best-in-class care, apply today.
Keywords: MaineHealth, New England , Manager - Patient Access, Executive , Conway, Northeast
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