Account Manager
Company: John Wiley & Sons , Inc.
Location: Burlington
Posted on: November 20, 2023
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Job Description:
Location: USA, Remote - Ideally North Eastern
Our mission is to unlock human potential. We welcome you for who
you are, the background you bring, and we embrace individuals who
get excited about learning. Bring your experiences, your
perspectives, and your passion; it's in our differences that we
empower the way the world learns.
As an Account Manager, you will manage and retain institutions in
the "core" customer base.
How you will make an impact:
Responsibilities:
* Independently manages a portfolio of accounts
* Executes Account Planning activities including setting account
goals and strategies and revisiting the Account Plans throughout
the year
* Analyzes customer performance trends, and responds to customer
questions and/or issues in a timely manner
* Renews and renegotiates journal and non-journal agreement
paperwork and compliance requirements annually (or, as needed) with
institutions
* Identifies and manages non-journal cross-sell leads based on
institutional-level collections needs
* Delegates small journal and non-journal renewals and admin
activities to SC
* Delegates small non-journal contract sales to SC
What we look for (Required):
* 4-year undergraduate degree
* 3+ years of experience in the publishing industry
* Experience selling and managing academic research
subscriptions
* Ability to diagnose institutional subject-level research and
teaching needs
* Ability to identify and manage non-journal cross-selling
opportunities
* Strong email/written communication skills
* Ability to work independently and manage one's own book of
business
About Wiley:
Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path
forward for research and education, tearing down barriers to
society's advancement, and giving seekers the help they need to
turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret
to success remains the same: our people. We are willing to
challenge the status quo, move the needle, and be innovative.
Wiley's headquarters are in Hoboken, New Jersey, with operations
across the globe in more than 40 countries.
Wiley is an equal opportunity/affirmative action employer. We
evaluate all qualified applicants and treat all qualified
applicants and employees without regard to race, color, religion,
sex, sexual orientation, gender identity or expression, national
origin, disability, protected veteran status, genetic information,
or based on any individual's status in any group or class protected
by applicable federal, state or local laws. Wiley is also committed
to providing reasonable accommodation to applicants and employees
with disabilities. Applicants who require accommodation to
participate in the job application process may contact
tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and
internal mobility. Our values support courageous teammates, needle
movers and learning champions all while striving to support the
health and well-being of all employees, for example we offer
meeting-free Friday afternoons allowing more time for heads down
work and professional development.
We are committed to fair, transparent pay, and we strive to provide
competitive compensation in addition to a comprehensive benefits
package. This range represents Wiley's good faith and reasonable
estimate of the base pay for this role at the time of posting. It
is anticipated that most qualified candidates will fall within the
range, however the ultimate salary offered for this role may be
higher or lower and will be set based on a variety of
non-discriminatory factors, including but not limited to,
geographic location, skills, and competencies
#LI-AW1
#LI-Remote
Keywords: John Wiley & Sons , Inc., New England , Account Manager, Executive , Burlington, Northeast
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