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Change Management Specialist

Company: Consolidated Communications
Location: Bangor
Posted on: April 3, 2024

Job Description:

Major Duties

Classification: Exempt / Non-BargainingPosition may be located remote. #LI-RemoteConsolidated Communications is rapidly deploying world-class fiber internet service across a 20-plus state service area. From our first connection over 125 years ago, Consolidated is dedicated to turning technology into solutions, connecting people and enriching how they work and live. You will be a part of this exciting time in our company's history and the regions we serve. Our team of 3,200 is dedicated to doing more for our customers. We are dedicated to listening to our customers and consistently meeting expectations with forethought and flexibility while delivering reliable service and exceptional customer service.The Change Management Specialist will work with the Network Operations Center and plays a crucial role in guiding our organization through transitions and transformations. The ideal candidate will be responsible for coordination of CCI's ongoing network improvements and maintenance activities. As a Change Management Specialist, you will collaborate with stakeholders, assess impacts of changes, and create communication and training materials to ensure successful adoption of new initiatives.

  • Facilitate weekly maintenance staff meetings with network teams and stakeholders
  • External communication: Carrier, providers, and large revenue customers
  • Review and document maintenance requests across CCI footprint and out-of-territory
  • Research inventory systems, locate customer records, and notify customers of service interruptions
  • Coordinate with Customer Support Teams for planned service interruptions
  • Risk assessment and analysis of conflicting maintenance activities
  • Oversee network moratorium activities

    • 2+ years' experience in telecom preferred
    • Detail-oriented, highly organized, works independently
    • Manages time efficiently and prioritizes tasks
    • Flexibility to work unconventional hours to meet demands
    • Strong understanding of change management principles and methodologies
    • Excellent communication verbal/written and interpersonal skills
    • Ability to work collaboratively with cross-functional teams
    • Strong analytical and problem-solving skills
    • Basic knowledge of network platforms, technologies, and service offering
    • Project Management
      Benefits Offered

      We are proud to offer a comprehensive and competitive benefits package:
      • 401(k) matching
      • Medical, Rx, Dental and Vision insurance
      • Disability insurance
      • Flexible spending account
      • Health savings account
      • Life insurance
      • Tuition reimbursement
      • Paid vacation and personal days
      • Paid holidays
      • Employee Assistance Program
      • Annual bonus program to eligible employee's based upon organization performance

        Pay range (commensurate with skills and experience): $46,198 - $70,023
        Equal Opportunity Employer

        All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Keywords: Consolidated Communications, New England , Change Management Specialist, Executive , Bangor, Northeast

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