NewEnglandRecruiter Since 2001
the smart solution for New England jobs

Residential Program Manager

Company: Mount Prospect Academy
Location: Pike
Posted on: April 3, 2024

Job Description:

Mount Prospect Academy

Program Manager - Job Description

Job Title: Program Manager

Reports To: Executive Director

FLSA Status: Salary up to $60K

Location: Pike, NH

We are excited to offer an opportunity for a passionate and dynamic individual to join our team as a Program Manager. In this role, you will be at the heart of our mission to inspire and empower the next generation. You will lead, develop, and implement innovative programs that support the growth and development of young people within our community. If you are a dedicated professional with a talent for fostering positive youth engagement and a commitment to creating meaningful change, we encourage you to apply.

Come in and interview for one of our many open positions here at Mount Prospect Academy.

No appointment needed! Please bring your resume and come meet our team!

On The Spot Interviews!

Mount Prospect Academy Pike Campus

2274 Moosilauke Highway

Pike, New Hampshire 03780

Thursdays 10am-1pm

Company Background

Welcome to Mount Prospect Academy (MPA), a rapidly growing alliance of nonprofit agencies founded in 2003, with the goal of helping struggling adolescents find a "zest for life" and succeed in the "business of life."

MPA has evolved to offer a variety of mental health support services to a diverse population of "hard to treat" and "difficult to place" adolescents. Our targeted services include home and community-based treatment, residential treatment programs, group homes, and special education schools. MPA is known for its ability to achieve successful outcomes with difficult-to-serve individuals throughout New England.


MPA's mission is to provide a caring, safe therapeutic environment where students have the opportunity to grow and acquire the skills they need to reach their educational and social potential. We aim to develop trusting relationships with students and facilitate experiences that promote their ability to self-regulate; manage thoughts and feelings; and develop feelings of safety, confidence, and competency.

Summary of Job Responsibilities:

The primary role of the Program Manager (PM) is to manage a student residence and to supervise and train Youth Counselors and Community Leaders and Assistant program Managers; ensuring that all residents are supervised properly, all policies are properly observed, and that a clean, safe and therapeutic environment is maintained at all times. The PM is a supervisory position, requiring the direct supervision of Faculty including Assistant Program Managers, Community Leaders and Youth Counselors.

The Program Manager mentors and delegates responsibilities to the Assistant Program Manager to ensure that all PM duties are complete and there is a continued plan for succession, as MPA promotes internally and values career progression.

Responsibilities and Duties:

--- Participate as a team player in MPA's residential treatment model for youth
--- Supervise youth, in accordance with MPA policies, procedures and the youth's individual treatment plans
--- Facilitate the residential program's structured routine
--- Coordinate, manage and participate in recreational and educational programming for youth
--- Ensure that clothing and other personal needs of students in residence are met in accordance with applicable policy Ensure that all new students are properly orientated upon arrival
--- Maintain ongoing, professional dialogue with Clinical Director and Milieu Clinicians assigned to the residence including timely reporting of critical incidents and other pertinent information
--- Clearly and professionally document all services provided according to program policies and procedures
--- Facilitate and confirm that new faculty participate in the Faculty Institute within 1 month of start date
--- Monitor and ensure complete and timely entry of milieu notes each night and family contact notes for each occurrence
--- Provide relevant curriculum/policy-based training and ensure that faculty attend mandatory Wednesday Residential Training
--- Maintain system of communication in residence so that youth counselors and community leaders receive timely information about student treatment, incident/events, policy changes, etc.
--- Maintain weekly faculty schedule
--- Review, assess and sign/address bi-weekly time sheets to confirm each employees' hours worked within the approved schedules
--- Use training to provide behavioral management and crisis intervention
--- Teach youth social skills
--- Engage in behavioral management techniques, in accordance with policies, procedures and training
--- Communicate effectively with other employees, youth and stakeholders
--- Engage and connect with youth as a compassionate professional
--- Uphold professional conduct boundaries with youth, families and other stakeholders at all times
--- Attend professional trainings and workshops, and strive to understand and implement all trainings and workshops in residential programming
--- Provide supervision, guidance to Community Leaders and Youth Counselors, including routine supervisions
--- Manage physical plant needs on the community, requesting maintenance support when appropriate
--- Assist in managing transportation fleet, maintain open communication regarding stuydent transportation needs
--- Manage weekly communication to entire team about student progress
--- Abide by all MPA policies and procedures
--- Perform other tasks as assigned
Professional Expectations:
--- Ability to successfully complete all phases or pre-service training and on-going training as required by state and MPA policy
--- Ability to work in occasionally high pressure, high stress and physical environment. Position may experience verbal and /or physical aggression from client population.
--- Computer literacy, organization and solid writing and editing skills are essential
--- Independent problem-solving skills and be willing to seek assistance and guidance when needed.
--- High level of accuracy, organization and detail orientation required
--- Strong communication skills both verbal and written.
--- Team Player
--- Creative and caring
--- Deadline Driven
--- Self-motivated

-- -

--- Valid Driver's License
--- Meet safe driver guidelines as established by employer's insurance carrier
--- Position requires criminal background check
--- 21 years or older
--- Associate or bachelor's degree or 60 college credits. Or:
A high school diploma or GED and one of the following:
o the equivalent of 2 years of full-time experience working with children.
o OR any combination of credits in human services & experience with children that totals 2 years.
o OR 7 years of parenting experience
o OR requirements that meet NH Child Care Licensing Regulation He-C 4001.19
When an applicant for a direct care staff member does not meet one of the provisions above, they may still be considered if they have a clear plan for obtaining 12 credits in the Human Service field within 2 years.

Preferred Qualifications:

  • Bachelor's degree in Social Work., Psychology or related field with an emphasis in human services and family systems.
  • At least 3 years of relevant experience.
  • At least 2 years of supervisory experience.

    Mount Prospect Academy assures equal opportunity and public access and, if necessary, affirmative action in all its policies regarding employment and provision of services. MPA does not discriminate in its hiring, programs or policies on the bases of race, color, creed, religion, ancestry, national origin, age, disability, sex, marital status or sexual orientation.

    Mount Prospect Academy strongly recommends, but does not require, that all MPA faculty (employees) stay protected against COVID-19 by getting their primary vaccine series and stay up to date with a booster dose if they are eligible to receive one.


Keywords: Mount Prospect Academy, New England , Residential Program Manager, Executive , Pike, Northeast

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account