Service Management & Operations- Senior Manager
Company: PwC
Location: East Montpelier
Posted on: April 24, 2024
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Job Description:
Specialty/Competency: Advisory - Other
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 80%
A career in our Service Management practice, within Cloud Computing
and Networking services, will provide you with the opportunity to
focus on the joint business relationship between PwC and Google,
HP, Microsoft, Oracle, SAP, and other cloud based platforms to
bring new and innovative services to some of the largest companies.
We help our clients adopt the cloud to transform Information
Technology, scale and streamline operations and create new cloud
based businesses through our strong alliances. You'll be at the
forefront of helping organisations around the globe adopt
innovative technology solutions that optimise business processes or
enable scalable technology.
Our team helps organisations transform their Information Technology
operations into additional sources of revenue by improving
Information Technology service delivery, cost efficiency, and
customer satisfaction. As part of the team, you'll help our clients
design and implement process strategies to address gaps in their
cloud service delivery and service management proficiency.
To really stand out and make us fit for the future in a constantly
changing world, each and every one of us at PwC needs to be a
purpose-led and values-driven leader at every level. To help us
achieve this we have the PwC Professional; our global leadership
development framework. It gives us a single set of expectations
across our lines, geographies and career paths, and provides
transparency on the skills we need as individuals to be successful
and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem
solvers, helping to solve complex business issues from strategy to
execution. PwC Professional skills and responsibilities for this
management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all,
including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and
situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant
detail.
Anticipate stakeholder needs, and develop and discuss potential
solutions, even before the stakeholder realises they are
required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive
together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and
engagements.
Initiate and lead open conversations with teams, clients and
stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
As part of PwC's Technology Operations (IT4IT) practice, the
Service Management and Operations capability helps our clients
transform their business through innovative technology solutions
and effective Service Management Operations. Part of that journey
includes helping our clients enable innovation, reinventing their
customer experience, and exploring new markets.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
Bachelor Degree
Required Fields of Study :
Computer and Information Science, Management Information
Systems
Minimum Years of Experience :
7 year(s)
Preferred Qualifications :
Certification(s) Preferred :
ITIL 4
COBIT
ISO 27001
ServiceNow Certification(s)
BMC Helix Certification(s)
Flexera Certification(s)
Jira Service Management (JSM)
Certification(s) from a leading cloud service provider (AWS, Azure,
GCP)
FinOps Certified Practitioner
Preferred Knowledge/Skills :
Demonstrates intimate-level abilities and/or a proven record of
success managing efforts with identifying and addressing client
needs including:
Experience with ServiceNow or similar tool's IT Service Management
modules and how they are implemented across different operating
models (ITIL);
DevSecOps transformations;
Cloud platforms (AWS, Azure, Google Cloud Platform) and their key
technologies, including: Observability, AIOps, APM;
Industry leading discovery technologies (SCCM, Tanium, Armis,
Intune) and how they integrate with ServiceNow;
Develop and re-engineer IT processes, capabilities, and controls in
an proven and efficient way;
Implement and mature governance frameworks, including operating
models for skills and people to support operations on premise and
in the cloud as well as reporting capabilities; and,
IT Financial Management- cost asset management and
optimization.
Demonstrates intimate-level abilities and/or a proven record of
success in the following areas:
Identifying and developing opportunities to assist clients with
organizational maturity;
Bringing together the right perspectives, identify roadblocks, and
integrate feedback from clients and team members;
Managing delivery from project scoping to conclusion, while
consistently keeping the client's goals in mind;
Having a passion for developing and growing team members;
Communicating complex information simply;
Finding yourself in the role of advisor and peer to others;
Approaching new projects with an open mind;
Believing empathy for coworkers and customers is key to your
success;
Valuing learning from mistakes and ask for help when needed;
Persevering through challenges;
Believing in the value created by diverse teams and can adapt to a
variety of working styles; and,
Developing thought leadership materials to further your knowledge
and create new relationships.
Demonstrates intimate-level abilities and/or a proven record of
success in the following areas:
IT Service Management, ITIL 4, COBIT;
IT Asset Management / IT Cloud Financial Management;
ServiceNow/BMC Helix/Jira Service Management (implementations,
transformations, etc.);
Cloud Platforms (Amazon Web Services (AWS), Azure, GCP);
DevSecOps Transformation;
Cloud Discovery, including tagging integration and federated
configuration;
Cloud Application Performance Monitoring (APM);
Cloud auto-scaling, ELB;
Cloud AI Ops / AI Monitoring; and,
Cloud Discovery.
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers
who will need, now or in the future, PwC sponsorship through the
H-1B lottery, except as set forth within the following policy:
https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment
at PwC without regard to race; creed; color; religion; national
origin; sex; age; disability; sexual orientation; gender identity
or expression; genetic predisposition or carrier status; veteran,
marital, or citizenship status; or any other status protected by
law. PwC is proud to be an affirmative action and equal opportunity
employer.
For positions based in San Francisco, consideration of qualified
candidates with arrest and conviction records will be in a manner
consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the
posting is removed, unless otherwise set forth on the following
webpage. Please visit this link for information about anticipated
application deadlines: https://pwc.to/us-application-deadlines
For positions in California, Colorado, Hawaii, Nevada, New York
State, or Washington State, or for opportunities that will report
to a supervisor, office or other work site in New York State,
please visit the following link for pay range information:
https://pwc.to/payrange-v1-advisoryseniormanager
#LI-Remote
Keywords: PwC, New England , Service Management & Operations- Senior Manager, Executive , East Montpelier, Northeast
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