novelle Shift Manager

Company: Mohegan
Location: New London
Posted on: April 24, 2024

Job Description:

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:
https://www.myworkday.com/mohegan/d/inst/1$9925/9925$2256.htmld

Position Summary:

This position is responsible for seeking and booking private events and effectively executing all aspects of the event with the guest and operations teams.

Primary Duties and Responsibilities: includes but not limited to:

• Responsible for planning, up-selling and detailing of events from pre to post event, coordinating customer expectations with food and beverage departments
• Manages space requirements, scheduling, ordering of equipment and billing instructions
• Assists with training of the event staff
• Provides guests with creative suggestions for innovative room sets, menus and event production
• Initiates and follows up on assigned leads
• Maintains and participates in an active sales solicitation program
• Surpasses assigned revenue goals
• Holds service team accountable to the service and cultural expectations of the company Secondary Duties and Responsibilities:
  • Builds effective relationships with internal and external groups to achieve revenue and operational goals
  • Participates in key industry organizations and client events, and attends assigned tradeshows
  • Assists General Manager in the coaching of team members Minimum Education and Qualifications:
    • Bachelors' Degree in Hospitality, Business Administration or a related field
    • Three years of experience in a high end restaurant
    • One year experience in a private dining sales role
    • Must have experience developing and maintaining business contracts, including the ability to evaluate, decipher contract details and support and maintain the integrity of the contacts
    • In lieu of a Degree and previously mentioned five years of experience in a private dining sales role Competencies: Incumbent will master the following competencies while in this position:
      • Excellent communication and organizational skills
      • Excellent presentation and interpersonal skills
      • Proficient in Word and Excel
      • Basic understanding of Mohegan Sun budget process
      • Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic
      • Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
      • Overall understanding of revenue management and its utilization to drive bottom line profit
      • Ability to handle problems, including anticipating, preventing, identifying and solving them
      • Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment Training Requirements:
        • Knowledge of Mohegan Sun corporate and department policies and procedures
        • Must complete the Core Manager Training course
        • Pursuit of learning and self-development opportunities to enhance personal and professional growth
        • Advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems
        • Safety and Fire Training
        • SMART alcohol awareness Physical Demands and Work Environment:
          • Travel may be required
          • Must be able to stand and/or walk for extended periods of time
          • Must be able to work various shifts and flexible hours
            
            This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
            
            Work Shift:
            
            Regular
            
            Knock, knock. Hear that sound? That's opportunity!

Keywords: Mohegan, New England , novelle Shift Manager, Executive , New London, Northeast