Veterans Preferred - Assistant Director of Rooms
Company: Hyatt
Location: Stowe
Posted on: May 6, 2024
|
|
Job Description:
Military Veterans are Encouraged to Apply. -At Spruce Peak we have
something special. As the premier Vermont mountain community, we
are surrounded by the natural beauty of the Green Mountains. The
Lodge and Club are slope side at Stowe Resort; gorgeous for
year-round adventures, escapes, destination weddings, and more. We
take pride in our teamwork, high standards, and diversity. It's
fitting that we are located at the pinnacle of Vermont!
The Lodge Director of Rooms is responsible for aligning
organizational strategies with our operational strategies and
service initiatives to meet the hotel's business objectives. The
position is responsible for the organizational and reputational
success of the 250 units in the Hyatt rental program as well as the
services we provide to all unit owners and guests as part of our
Association management obligations. This means leading
strategically and tactically in the areas of organizational
management and development; staff training and accountability,
daily operations; and guest service initiatives.
This person oversees the following:
--- Front Office
--- Bell Services
--- Valet Services
--- Concierge
--- Ski Valet
--- Housekeeping
ESSENTIAL JOB FUNCTIONS
--- Works closely with the other leaders on the Leadership
Committee to ensure the collaborative achievement of company
objectives.
--- Primary executive responsible for driving service engagement
throughout the Rooms division, championing a service culture
through purpose, process, training, relationships and
motivation.
--- Participates in formulating and administering company policies,
directing and coordinating all divisional activities to develop and
implement long-range goals and objectives to meet business and
profitability growth objectives.
--- Reviews analyses of activities, costs, operations and forecast
data to determine division progress toward stated goals and
objectives
--- Leads with empathy and care. Embraces diversity and
inclusion.
--- Plans and implements guest service initiatives, capitalizing on
trends, corporate objectives and guest / owner feedback. Follows
up, evaluates, and communicates results of initiatives.
--- Achieves profitability goals for the Rooms division while
providing the guest with quality service and achieving target guest
satisfaction scores.
--- Develops the Rooms department budgets by reviewing the
recommendations and trends, preparing and presenting a budget
package to the managing Director. Implements the approved budget.
Monitors revenues and costs on a daily basis and takes corrective
action where necessary. Controls costs by adhering to standards of
operations for forecasting, budgeting, scheduling, payroll control
and other expense management systems.
--- Oversees productivity and operating reports and resolves
opportunities to ensure minimum financial impact and prevent
operational delays to meet future growth
--- Reviews and approves preparation of accounting analysis for
budgetary planning and implementation, production efficiency,
financial reporting, budgetary planning and submittal for capital
expenditures.
--- Instills a calm, organized approach when interacting in
stressful situations; approach internal and external guest
opportunities with a sense of heartfelt care and urgency; provide
prompt follow-up to ensure 100% guest satisfaction
--- Foster and maintain strong, positive and supportive
relationships with team members across all departments through
effective communication and collaboration of exchanging ideas for
best practices
--- Performs other responsibilities as needed.
Hyatt associates work in an environment that demands exceptional
performance yet reaps great rewards. Whether it's career
opportunities, job enrichment or a supportive work environment; if
you are ready for this challenge, then we are ready for you.
At Hyatt, we believe our guests select Hyatt because of our caring
and attentive associates who are focused on providing efficient
service and meaningful experiences.
The Perks (vary by hours committed):
--- Paid Time Off
--- Heath Benefits - after 30 days!
--- Winter- Ski Pass to Stowe Mountain Resort
--- Summer- Golf Membership to Stowe Country Club
--- Complimentary and discounted stays at Hyatt Hotels
worldwide
--- Onsite Fitness Membership
--- Employee discounts at the Spa & Restaurant Outlets
--- 401(k) Matching
--- And much more!
Learn more about Spruce Peak and everything else we have to offer
here!
Besides great pay and benefits the work is interesting, challenging
and you'll have opportunities to grow. Stowe is a great place to
put down roots; mountain bike in the summer, ski in the winter,
world-class breweries and small farms; a great place to play during
your time off or to raise an active family.
Proud diversity advocates and EOE.
Qualifications:
--- Bachelor's Degree preferred in Business Administration,
Hospitality Management; five years of proven leadership experience,
or the combination of related education and experience.
--- The proven ability to effectively balance being a Strategic
Business Partner with being a hands-on leader.
--- A track record of success in hospitality leadership roles with
significant experience in Rooms operations, preferably in
multi-faceted, seasonal resorts.
--- Experience managing large and diverse teams.
--- Experience with exceptional service standards, preferably at a
4-Star or 4-Diammond property.
--- Technically competent with hospitality software and Microsoft
Office products.
--- Energetic self-starter, with strong leadership skills, work
ethic, and highest level of integrity.
--- Effective oral, written, analytical, and interpersonal
skills
--- This position requires a very flexible and at times demanding
schedule.
--- This is a highly visible role with exposure to Ownership and
Corporate leadership and is best suited for an exceptional leader
with excellent operational skills, service skills, integrity and
accountability.
The individuals at Spruce Peak work as a team, flexing with the
business and operational needs. Responsibilities, duties and the
requirements for this position may change or increase at any time,
with or without a change in title, benefits or salary. Like most
other exempt jobs in the hospitality industry, this position
requires a flexible schedule, possibly working in other
departments, working holidays, weekends, events, and long hours as
necessary.
Keywords: Hyatt, New England , Veterans Preferred - Assistant Director of Rooms, Executive , Stowe, Northeast
Click
here to apply!
|