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Account Manager

Company: Stephens Landscaping Professionals
Location: Moultonborough
Posted on: February 4, 2025

Job Description:

Description:The Account Manager is the primary client contact. They are responsible for maintaining strong, positive customer relations to ensure total client satisfaction year-round throughout the landscape and snow season.
Responsibilities

  • Serving as the lead point of contact for all customer account management matters for the 75-100 client relationships assigned to you
  • Reacting immediately to customer inquiries and complaints, ensuring timely and successful execution of client requests
  • Utilizing Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients regularly
  • Performing schedule reviews of properties to make sure that the standards of service are achieved, detect problems, and offer solutions
  • Directing activities on the job site, including, but not limited to, communicating job notes, coordinating services, and performing on-site reviews with service managers and crew leaders before and after services are performed
  • When required, roll up your sleeves and work alongside our landscape maintenance and property management crews
  • Communicating schedules and scheduling changes with clients
  • Working with the production team to ensure that work is performed profitably and that client expectations are met
  • Upselling landscape maintenance services and property management services
  • Coordinating with production staff to execute scheduled crew training in best practices for service execution
  • Participating in snow removal during the winter months
  • Negotiating contracts and closing agreements
  • Reviewing monthly invoicesRate of Pay
    • Annual salary range - $65,000-$80,000
    • Full Time/Year Round, Exempt
    • Sales Commission Eligibility after 1 year of serviceBenefits
      • Health Insurance
      • Dental Insurance
      • SLP Paid Family and Medical Leave
      • Voluntary Life and Accident Insurance
      • Company Paid Short Term Disability and Life Insurance
      • Company match IRA program
      • Paid Time Off and Paid holidays
      • Company-issued vehicle
      • Company-issued technology package
      • Educational Assistance
      • Boot Reimbursement (Spring and Winter)
      • Employee Referral ProgramRequirements:
        • 3-5 years of experience managing crews
        • Prior experience in the landscape industry and local market
        • Strong plant identification, turf knowledge, basic irrigation knowledge, and in-house operations preferred
        • Valid NH Driver's License, an acceptable driving record, and ability to maintain a DOT medical card
        • Bilingual in English and Spanish is preferred
        • Knowledge of Account Management Systems (ASPIRE or similar) is helpful
        • Familiarity with CRM program, maintenance estimating, and pricing, along with an adaptable nature in an ever-changing environment, relationship-building talent, and a sales focus
        • Availability to work flexible hours, including weekends
        • Strong time management and communication skills


          Compensation details: 65000-80000 Yearly Salary



          PI31b1654cf0cd-37248-36164623

Keywords: Stephens Landscaping Professionals, New England , Account Manager, Executive , Moultonborough, Northeast

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