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Associate Manager

Company: CT Gardens LLC
Location: Bethel
Posted on: March 18, 2019

Job Description:

The primary responsibility of the Associate Manager is to support the Store Manager and the Assistant Manager in all aspects of customer service and retail store operations to achieve store goals. The Associate Manager may acts in the role of Store Manager on occasions when both the Store and Assistant Managers are absent and therefore must be able to execute most duties associated with daily store operation. The Associate Manager position is a working manager role meaning that it involves both project supervision and individual contributor responsibilities. Responsibilities include customer service, on floor sales, employee supervision, maintaining store appearance and stock, merchandising, maintaining current product pricing and signage, inventory flow & warehouse management and project management. The Associate Manager must have excellent customer engagement capability and possess leadership and communication skills that inspire action and promote teamwork and accountability.
To accomplish same - duties and responsibilities will include but are not limited to the following:
Duties and Responsibilities:
Associate Manager


  • Essential Duties


    • Engage and serve customers in the myAgway manner which is always to be sincere and knowledgeable
    • Utilize proper myAgway floor sales techniques to contribute towards achieving store average transaction goals
    • Open, close and cash-out the store as scheduled
    • Manage and motivate employees to consistently exceed goals and standards
    • Establish and maintain product and application knowledge to serve customers and assist in training employees
    • Maintain a clean, organized, well-stocked and properly merchandised showroom (indoor & outdoor)
    • Assure that all product pricing and signage is implemented in a proper and timely manner
    • Assist in the planning and implementation of displays to stimulate sales
    • Assist in the development and execution of store events and promotions
    • Contribute ideas and thoughts regarding customer interests, product advertising and competition to management
    • Assist in the management of the warehouse and warehouse personnel so that product is received, assembled (if necessary) and stocked promptly and correctly
    • Supervisory responsibility for full & part-time warehouse personnel including hiring, scheduling, performance reviews and compensation recommendations
    • Maintain a clean and organized warehouse and yard
    • Assist in the execution of all inventory control activities to achieve all store loss and shrink goals
    • Assist in the management and implementation of seasonal changeovers and other projects
    • Communicate with management and store employees in a clear and organized manner such that all pertinent information is shared and expectations are clearly formed, fully understood and met



      • Goals


        • Work with Store Manager and Assistant Manager to implement training and actions that assure that store goals for sales, average transaction, payroll expense, mystery shop performance and inventory loss/shrink are met
        • Contribute ideas and thoughts that will improve the performance of the store


          • Compliance

            • Abide by and promote an attitude of integrity and compliance with all CT Gardens / myAgway company policies, procedures and employee manual, especially as it applies to ethics and legal requirements



              • Other


                • Perform other tasks as may be reasonably assigned
                  Associate Manager Qualifications:

                  • Skills and Abilities

                    • A high level of enthusiasm for the business and personal energy
                    • Enthusiasm for pet or garden center products and their use
                    • Interpersonal and conversational skills conducive for customer engagement and sales
                    • Able to plan, organize and implement multi-step and multi-person projects
                    • Able to easily navigate and use POS systems and MS Office
                    • People leadership skills that promote team, accountability and inspire loyalty
                    • Clear and plain spoken communication style that is relatable for all team members
                    • Good organizational, time management and systemic follow-up skills
                    • Works well in a team environment
                    • Ability to work with a diverse staff



                      Associate Manager

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