Office Manager - Dermatology

Company: Hartford HealthCare Medical Group Specialists
Location: Farmington
Posted on: September 17, 2020

Job Description:

Shift Details : Monday - Friday8:30am - 5:00pm Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Description The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance. Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators) Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs Implements and monitors departmental goals and objectives for the work group Analyzes needs and develops recommendations in order to align with the strategic direction of the organization Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary Coaches employees to be successful in contributing to the achievement of individual and work group objectives Maintain and adjust staff schedules to compliment practice provider schedules. Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to insure minimum disruption of practice operations Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating employees on customer service. Effectively and continually communicates with the staff, management, and customers to facilitate the flow of information necessary to the success of the employees and the work group Promotes teamwork within the practice through timely and collaborative communication with medical staff Actively seeks opportunities to model teamwork through collaboration both within and outside the work group in support of the organization's objectives Conducts monthly staff meetings to discuss issues, concerns, improvement initiatives, and promote teamwork Maintains office equipment, orders supplies, and maintains inventories Insure that all work areas are organized and that all areas (especially patient care area) are cleaned and maintained May contribute to the outcomes of the defined function by performing the work of the function as required Performs other related duties in support of efficient department operations. Qualifications High School Diploma or equivalent preferred. Bachelor's Degree and/or appropriate certification preferred. 3 years experience in a medical/surgical practice required. Previous management/supervisory or leadership experience preferred. Epic experience preferred. Strong communications skills and experience in a leading role required Ability to improve quality and productivity by identifying improvement opportunities Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred We take great care of careers.

Keywords: Hartford HealthCare Medical Group Specialists, New England , Office Manager - Dermatology, Healthcare , Farmington, Northeast