Associate Patient Care Coordinator- ProHealth Physicians- Newtown

Company: UnitedHealth Group
Location: Newtown
Posted on: January 16, 2022

Job Description:

If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities. - For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do -your life's best work.(sm)

ProHealth Physicians is a physician-led medical group with 85 practice locations throughout Connecticut serving more than 10% of the state's residents. We empower physicians and advanced clinicians to better serve patients through enhanced care processes in support of improved patient outcomes. Formed in 1997, ProHealth Physicians has grown to include more than 350 primary care and specialty clinicians and offers select specialty and diagnostic/therapeutic services.

ProHealth Physicians (OptumCare Co), Primary Care in Newtown has an immediate opening for a friendly, patient focused and detailed oriented Medical Receptionist to join our team. - -This is full-time Monday - Friday position. Must be willing to travel to other Primary -Care sites on occasion.

xPrimary Responsibilities:
---Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
---Provide attention to patients in a manner that builds confidence, trust and loyalty.
---Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth's Appointment and Scheduling Guidelines. Consult a licensed clinician for clinical decision making whenever necessary.
---Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
---Greet patients and conduct check-in process:
- Collect or verify demographic information, including key demographic fields
- Load or update insurance information as needed
- Verify eligibility and flag appointment accordingly
- Scan insurance card(s)
- Collect co-payments and outstanding balances
- Post payments received in practice management system and provide system-generated receipts
- Acknowledge patients in PMS
---Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who "no show" for follow up appointments for chronic conditions or preventive care.
---Make outreach calls to patients to schedule required follow up or preventive care visits.
---Schedule follow up appointments with specialists, lab, radiology, etc. on behalf of patients.
---Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
---Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures.
---Maintain knowledge of current OSHA and CLIA regulations, and ProHealth policies.
---Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
---Perform other duties as assigned.
---Some travel may be required.
- High school education or equivalent experience.
xRequired Qualifications:
*High school completion or GED.
*Minimum of one year of receptionist experience, preferably in a health care setting.
*Experience working with an electronic health record is preferred
*Knowledge of medical terminology
*Ability to react calmly and effectively in emergency situations
*Good communication and customer service skills
*Knowledge of ICD - 10 and CPT coding preferred
*Bilingual Spanish-English is helpful.
UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, New England , Associate Patient Care Coordinator- ProHealth Physicians- Newtown, Healthcare , Newtown, Northeast